Job Description

Chaffey College

Salary: $4,665.00 Monthly

Job Type: Classified Contract

Job Number: 22-23/00059

Location: Rancho Cucamonga, CA

Department: Distance Education

Closing: 3/1/2023 11:59 PM Pacific

Position Description

Under supervision, this position supports the Distance Education program by staffing the Help Desk, providing technical expertise to support and assist instructors with instructional course management issues like testing and archiving, course imports, and providing data on current student information and enrollments to the appropriate departments or staff; collaborate with area manager, Distance Education Faculty Facilitator, and Distance Education Support Specialist to plan, develop, and implement changes to Distance Education processes and procedures, faculty training, and Distance Education student support services; and develop and deliver technical training objectives in use of the district's chosen learning management software (LMS).

Responsibilities

Provide initial coordination and ongoing support of faculty and staff in existing and new District-supported technologies.
Assist individual faculty members and departments in developing and implementing training activities to increase faculty knowledge of technology as it relates to delivering online distance, in-class, or hybrid instruction.
Provide technical expertise to support and assist faculty with instructional software and equipment.
Maintain technology, distance education, and other professional development reference materials library as appropriate and applicable to area of assignment.
Assist in developing and updating district faculty technology training and distance education materials including manuals, procedures, newsletters, college catalog, schedule, and website.
Act as primary interface with distance education vendors/technical support for resolving problems as assigned.
Identify and initiate resolutions to student and faculty problems and concerns.
Assist students in the operation of the College's course management system, including resetting passwords and answering hardware and software questions by telephone or by email.
Order adequate stock of supplies for the Distance Education program.
Assist instructors with course management issues like archiving courses, test conversions, enrollment management, and backing up files.
Querie the College's MIS system for student information necessary for enrollments and reports information as needed to IT or to the distance Education Support Specialist.
Updates the course management system information and settings for accuracy.
May train student assistants.
Performs related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS
Clear evidence of a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
Associate's degree.
Two (2) years of experience assisting non-technical users with software/hardware application training.
Ability to operate a computer and essential software including Microsoft Office and the College course management system.
Ability to effectively support and communicate with students in online classes with technological and software-related questions or concerns.
Ability to maintain effective working relationships with the dean, faculty, and staff in the Distance Education program.
Ability to carry out assigned duties with a minimum of supervision. MEETING MINIMUM QUALIFICATIONS DOES NOT ASSURE THE CANDIDATE OF AN INTERVIEW. Applications will be evaluated taking into account the breadth and depth of relevant education, experience, skills, knowledge and abilities.
DESIRABLE QUALIFICATIONS
College-level coursework or other specialized technical training in online instructional technologies.
Experience in applying current distance education and online instruction technologies.

Additional Information

SPECIAL CONDITIONS
Working hours: Monday - Friday, 7:30am - 4:30pm . Hours may vary according to the assignment.

APPLICATION PROCESS
Chaffey College recently implemented an online electronic application system. Our new application can be accessed at https://www.governmentjobs.com/careers/chaffey . The application must be completely filled out in detail and clearly show that you meet the qualifications as set forth in the announcement, and you must upload the following documents:

Please do not include any additional documents only the documents that are indicated below. If you upload documents that are not required, your application may be disqualified. Please do not submit letters of recommendation or documents that contain your photograph.

Cover Letter
Resume
Copy of college level transcripts (photocopies or computer printouts are acceptable. Copies of diplomas/degrees are NOT acceptable in lieu of transcripts. International transcripts must be transcribed and evaluated in English by a bona fide evaluation service)
CONDITIONS OF EMPLOYMENT
This is a full-time, 12-month, classified bargaining unit position. Starting date: as soon as possible. Range 18 of the CSEA Salary Schedule, with a starting salary of Step A, $4,665. Excellent benefit package.
Being able and ready to work in-person with Chaffey students, Chaffey employees, or other members of the Chaffey community/Chaffey partners/Chaffey contractors is an essential function of this job.

To apply, please visit https://www.schooljobs.com/careers/chaffey/jobs/3899479/distance-education-support-assistant

*Please mention you saw this ad on AcademicJobs.*

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