The Office of Admissions is seeking an Admissions Specialist, Advising & Processing to guide new and prospective students through all aspects of the SF's admissions process. The Admissions Specialist is responsible for disseminating general college information, conducting outreach to a caseload of applicants, and advising students on their responsibilities as related to the admissions process, and for assessing residency documents to make residency determinations in concert with Florida Statute.

The successful applicant will have exceptional communication, organizational and interpersonal skills as well as a strong work ethic and attention to detail. He or she, must be a self-starter and highly motivated to provide prospective students with accurate information about the college’s programs and application procedures. The applicant must possess working knowledge in social media, digital communications and a commitment to service excellence as a representative of the college.

• Support and assist prospective students with the admissions process by providing guidance, information and resources in compliance with all relevant state statutes and college rules.
• Provide service excellence to prospects and applicants throughout the admissions process, which includes completion of the admission application, supplemental applications for limited access programs, residency documentation, high school transcripts, and placement test scores.
• Make residency determinations for in-state tuition and help students document various state requirements for admission to higher education.
• Help applicants understand the reason for and the appropriate college processes for resolving any flags/holds on their student record.
• Conduct outreach to a caseload of applicants and support them though initial enrollment by use of Salesforce, the college’s constituent relationship management system.
• Collaborate closely with the Coordinator in all areas related to admissions, assisting with special projects as needed.
• Strictly maintain the confidentiality, privacy and security of student records and other sensitive information.
• Provide service excellence through courteous, informed, accessible and professional engagement.
• Perform other duties as assigned.

Required:  A Bachelor’s degree with at least two (2) years of experience in admissions, enrollment, advisement, recruitment, counseling, mentoring and/or a related area is required.

Additional Requirements:  A criminal background check will be conducted.

Preferred:  Master’s degree in Student Affairs or related field is preferred.  Experience with constituent relationship management platform (CRM) strongly preferred. Multiple language competencies strongly preferred.    

• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Customer Service – Provide service excellence through courteous, informed, accessible, and professional engagement.
• Detail Oriented – Proven accuracy and attention to detail. 
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions
• Multi-task – Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response. 
• Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

Application Process:  All applicants must submit a completed online application, a letter of intent, an up-to-date resume/curriculum vitae, as well as academic transcripts to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.