Job Description

The Enrollment Adviser in the Veterans Resource Center will participate in an integrated, cross-trained team approach in providing strategies to promote student success with an emphasis on student experience and perspective. This position will serve students who are veterans or qualifying dependents of veterans who wish to use military-related benefits to cover educational expenses. Serving as a VA school certifying official (SCO), the adviser has in-depth knowledge of both VA requirements for use of benefits and NWACC program requirements. The adviser works with students to ensure they are prepared to learn. This position promotes outstanding customer service in order for students to successfully complete every facet of the enrollment and VA certification process. This individual will advise through formal appointments with students which may be conducted in-person or online. Because NWACC operates in multiple locations in Benton and Washington counties, the individual may be scheduled to work at any of the locations as needed to serve students. The primary location will be the main campus in Bentonville to help staff the VRC and ensure that it remains open throughout regular business hours for student access. This position is governed by state and federal laws and agency/institutional policy. The adviser reports directly to the Director of Veterans Resources.

• Provides superior customer service to students via phone, email, appointments, text, and walk-ins.
• Serves as a VA school certifying official (SCO) for veterans and qualifying dependents enrolled in any eligible program of study at NWACC.
• Understands and maintains extensive knowledge of the enrollment process in order to assist student veterans and qualifying dependents with military-related benefits, NWACC admissions, records, financial aid, academic advising, registration and setting up payment arrangements.
• Meets with students to discuss academic and/or career goals, semester course recommendations, degree audits, and other education related topics.
• Maintains Veterans Resource Center email box and corresponds with students as needed.
• Aids in the planning and implementation of student events including support for recruitment and retention efforts through outreach and community involvement such as but not limited to Eagle Welcome, Community Resource Fair, and more.
• Processes student records as applicable to the student enrollment process and VA certification process.
• Makes appropriate service and resource referrals including Disability Resource Center, Career Pathways, Student Success Center, Counseling and Wellness Center, etc.
• Maintains and manages shared calendar of dates available for appointments.
• Adheres to policies and procedures for Student Services and the VRC Maintains policy and procedure manuals and communicates applicable information to other staff members including the director and student workers.
• Maintains a working knowledge of student service resources, including software, equipment, websites, career assessments, transfer information, placement testing, and class schedules.
• Participates in educational/professional opportunities provided for staff to facilitate continued learning of best practices.
• Attends work regularly, reliably, and non-disruptively.
• Contributes to creating and maintaining collegial, harmonious working relationships with others.
• Perform any other related duties as required or assigned.

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