Job Description

General Description: A phenomenal student services position is available for a dynamic and motivated individual looking to grow their career in higher education at Niagara County Community College. To be successful in this role, you will need to have excellent communication, organizational and customer service skills. This position reports directly to the Assistant Vice President of Student Services.

The Student Success Center’s Success Coach is responsible for the tracking, assisting, and monitoring the progress of an assigned cohort of students. Specific responsibilities include but are not limited to providing advisement support, developing and conducting workshops, monitoring student academic progress, supporting continuous student enrollment, and ensuring students receive information on available academic and student support services. Documentation of services and student progress is an essential requirement of this position. Evening and/or weekend hours may be required.

Niagara County Community College provides phenomenal benefits for our employees. These benefits are part of a total compensation package comprised of more than just a salary which includes participation in the NYS Retirement System. At NCCC you will have access to benefits that not only cover you and your family’s health but also your well-being as we understand the importance of allowing our employees to have a healthy work life balance by providing our employees with very generous paid time off including campus wide shutdown periods in the Winter and Spring and four-day workweeks in the summer. Please visit https://www.niagaracc.suny.edu/hr/benefits/to view our benefit offerings.

Niagara County Community College is doing its part to prevent the spread of the COVID-19 virus within our work environment and requiring that all employees to be fully vaccinated against COVID-19. Therefore, the candidate that is selected for hire of the position must show proof of their vaccination status to the Human Resources office after an offer of employment is accepted. NCCC will consider requests for medical and religious exemptions from the COVID-19 vaccine requirement.

Typical Work Activities:

• Provide support for participants on both a scheduled and drop-in basis to include but not limited to providing information, support, and resources about advisement, academic requirements, financial aid, career planning, employment, and 4-year college transfer.
• Use a case management approach to guiding students in managing their academic experience and engaging them in activities that support their success (tutoring, personal counseling, workshops on self-management, etc.).
• Monitor and document student progress at the College through frequent individual meetings, monitoring of mid-term reports, and advance registration.
• Serve as a technical resource for faculty and staff to identify campus connections and resources that foster student retention.
• Support activities related to the enrollment process, orientation, advisement and additional functions as required by the Assistant Vice President of Student Services.
• Performs other related duties as assigned.

Required Qualifications:

• Bachelor’s Degree in Education or Counseling OR
• Bachelor’s Degree and the equivalent of four months (one semester) full-time experience working in an educational environment;
• Demonstrable effective written communication skills;
• Experience interacting with a diverse population.

Desirable Qualifications:

• Master’s Degree in Student Personnel, Higher Education Administration, Counseling, Social Work, or related field;
• Experience advising or case management experience with low income, first generation and/or disabled students;
• Experience working with SCT Banner;
• Experience creating educational materials and publications;
• Experience giving educational presentations.

Job Type: Full-time

Pay: $43,811.00 per year

Benefits:

• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Sanborn, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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