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Medical Services Assistant (Multiple Vacancies)

Rutgers University

Job Description

Position Details

Position Information

Recruitment/Posting Title Medical Services Assistant (Multiple Vacancies)
Job Category Staff & Executive - Healthcare - Medical and Patient Services
Department RHG-RWJ Medicine Clinic
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Medical Services Assistant (Multiple Vacancies) for the department of Medicine Pod at the Robert Wood Johnson Medical School.
The Medical Services Assistant performs administrative and clinical tasks as assigned to support effective and efficient office operations.
Among the key duties of this position are the following:
  • Implements patient experience techniques in all patient interactions, in-person, telephone and tele-health visits.
  • Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
  • Obtains pre-certification and /or prior authorization from insurance companies for patient management as assigned.
  • Handles physician and professional staff EMR and other correspondence to physicians, patients, and other providers.
  • Explains procedures and treatments to patient to gain cooperation, understanding and allay apprehension.
  • Be able to assist with patients who are medically complex and/or have sensitive medical or social issues.
  • Documents all patient correspondence and correspondence with other pertinent health care providers.
  • Assist in the treatment and examination of patient.
  • Observes patient, records significant conditions and reactions, and notifies supervisor or Physician of patient’s condition and reactions to drugs, treatment and significant incidents.
  • Engages in continuing education to attain knowledge and competency that reflects the current state of ambulatory patient care and that will enable the Medical Services Assistant to contribute to the RWJMS mission as it relates to the delivery of quality health care, as well as fulfill CMA certification CE requirements.
Position Status Full Time
Hours Per Week
Daily Work Shift Day
Work Arrangement
FLSA Nonexempt
Grade 1750
Position Salary
Annual Minimum Salary 22.760
Annual Mid Range Salary 23.260
Annual Maximum Salary 23.960
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS


Minimum Education and Experience
  • Meets the New Jersey Board of Medical Examiners definition of a “certified medical assistant” as outlined in NJAC 13:35-6.4(a)2.
  • At least one (1) year of relevant experience.
Required Knowledge, Skills, and Abilities
  • Knowledge of medical terminology.
  • The ability to function in a team environment.

Preferred Qualifications
  • At least one (1) year of relevant experience in a medical office setting.
  • Bilingual skills (English/Spanish).
  • Completion of medical interpreter training course.
Equipment Utilized
Physical Demands and Work Environment
  • PHYSICAL DEMANDS: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.

  • WORK ENVIRONMENT: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.
Special Conditions
  • Able to travel to provide coverage at “off-site” practices as needed.

Posting Details

Posting Number 22ST1615
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
Location Details
New Brunswick, New Jersey 08901

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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