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Data Management Coordinator
Job Description
Operating Title
Data Management CoordinatorLong Classification Title
Program Coordinator ICampus Location
DurhamDepartment
UNH Foundation Advancement ServicesSummary of Position
This position reports to and partners with the Director of Gift and Data Management in the development and implementation of systems and processes to ensure that constituent information is acquired, recorded, protected and properly maintained.
Oversees, sets priority for, and manages the day-to-day responsibilities and training of the Data Management team which consists of 2-3 full-time employees and a varying number of students and part-time employees.
Subject matter expert, responsible for maintaining high standards for data integrity, acquisition of constituent data (alumni, donor, prospect and friend) inputted and processed within the Advancement CRM.
Oversees, sets priority for, and manages the day-to-day responsibilities and training of the Data Management team which consists of 2-3 full-time employees and a varying number of students and part-time employees.
Subject matter expert, responsible for maintaining high standards for data integrity, acquisition of constituent data (alumni, donor, prospect and friend) inputted and processed within the Advancement CRM.
Acceptable minimum level of education
Associate'sAcceptable minimum years of experience
5-7 yearsAdditional Job Information
UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.
Posting Number
PS3806FY22Other minimum qualifications
- Associate’s Degree and five years of related experience, or a combination of education and related experience equal to seven years.
- Advanced computer skills, including complex word processing, e-mail, spreadsheets, database management, use of search engines, keyboarding skills, and other software applications as required by hiring department/unit.
- Demonstrated ability to clearly communicate detailed information in written form or verbally and to effectively present information and respond to questions from internal and external stakeholders.
- Organizational skills, customer service, analytical and problem-solving skills.
- Experience working within a Customer Relationship Management (CRM) system.
- Ability to establish and maintain effective working relationships with faculty, staff, students and the general public.
- Demonstrated skills in all aspects of biographic and demographic data maintenance and quality control oversight. Ability to review and audit database entries to ensure accuracy.
- Supervisory, project management and training skills
Additional Preferred Qualifications
- Bachelor’s Degree
- Completion of courses in related subject at the college/university level
- Supervisory experience
- Experience in a college/university work environment
- Experience working with Blackbaud CRM
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
https://jobs.usnh.edu/postings/53674Percent Time Information (FTE)
1.00Grade
15EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide
Posting Date
02/06/2023Open Until Filled
YesPosting Open to Internal Candidates Only?
NoInterested Internal Candidates Exist?
NoJob Category
Hourly Staff (Non-Exempt)Appointment Type
RegularDrivers License and Physical Requirements. Please check all items that apply.
None applicableDuty/Responsibility
Responsible for oversight and management of constituent biographic, demographic and contact information while adhering to the policies, procedures and processes and keeping within the guidelines governing USNH and Advancement. Protecting data according to the UNH Advancement Confidentiality and Data Usage Agreement.
Duty/Responsibility
Train, evaluate and ensure that staff are processing and inputting data following set processes and procedures. Analyze data quality control and automated data reports within the CRM to support external feeds, and ongoing data cleanup efforts. Delegate assignments and monitor project progress and staff accuracy rates, tracking all details internally for review by supervisor and staff alike, and assisting supervisor by addressing training issues with staff directly as necessary.
Duty/Responsibility
Maintain high standards for data integrity and the confidentiality of constituent records. Schedule meetings with the team or team members to provide training and education on data processing policies, procedures and processes. Prepare for and conduct weekly scrum meetings.
Duty/Responsibility
Serve as a subject matter expert and speak on behalf of the team on business processes related to biographic and demographic data as well as navigation within the CRM. Perform constituent-specific research on an ad-hoc basis to troubleshoot complex records and scenarios.
Duty/Responsibility
Review the GDM intake platform for submissions; evaluate, prioritize and delegate requests. Maintain and improve upon the access points by which Advancement staff submit updated constituent information to GDM.
Duty/Responsibility
Develop and execute proactive strategies to constantly improve the accuracy, completeness and consistency of constituent data. Analyze the business processes and procedures handled within and outside of the CRM by the GDM team. Propose enhancements to create efficiencies and ease of workflows. Determine the need for additional quality control reports to ensure data integrity. Create or update existing business process documentation to support continued learning and a repository for need to know information. Develop productive relationships with counterparts throughout the UNH campuses to ensure critical relationship data is being shared with Advancement and recorded appropriately in the University’s core alumni and donor CRM.
Duty/Responsibility
Generate and regularly update an online dashboard of metrics to be viewed by Leadership and Advancement staff that provides visibility for the department’s efforts and impacts and aids in identifying trends and correcting issues proactively. Include biographic data input and maintenance figures, project progress, external and internal feed data, TeamDynamix submissions, gift processing and online giving figures.
Duty/Responsibility
Assist with gift processing during high volume times. Perform other duties as assigned.
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