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College Success Coach
Job Description
Posting Number
PG192375EPInternal Recruitment
NoWorking Title
College Success CoachAnticipated Hiring Range
$45,000 - $49,000Work Schedule
Monday-Friday, 8am-5pm; The job necessitates attending events that require work after hours and on the weekends as neededJob Location
Raleigh, NCDepartment
TRIO ProgramsAbout the Department
The Division of Academic and Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State and includes over 50 units and departments, 600 professional staff and faculty, along with temporary staff and graduate student employees.
DASA Reimagined 2022-2028
Vision – to unlock opportunity through equitable access to supportive, enriching, and transforming higher education experiences for all
Mission – At our core, we promote the success of the whole student. We anticipate and respond to the needs of all NC State students and intentionally co-create an equitable and inclusive campus environment and academic experience that supports students, faculty, and staff in achieving their full potential.
Values – CURIOSITY ~ EMPATHY ~ COLLABORATION ~ EQUITY and ACCESSIBILITY ~ INTEGRITY ~ TRUST
In DASA, we take personal and collective responsibility to use inclusive decision-making to advance and embed equity, diversity, inclusion, and belonging in everything we do.
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who want to promote the success of the whole student.
Unit Description:
TRIO Programs were established to support the nation’s commitment to providing educational opportunities for all Americans to enter college, graduate, and move on to participate more fully in realizing “America’s Economic and Social Dream.” These Programs are funded under Title IV of the Higher Education Act of 1965 and are referred to as TRIO Programs because initially, there were just three programs Upward Bound (UB), Talent Search (TS), and Student Support Services (SSS). The number has expanded to include Educational Opportunity Centers, Ronald E, McNair Post Baccalaureate Achievement Program, Upward Bound Math & Science, and Veterans Upward Bound.
The NC State TRIO Collegiate Programs strive to encourage educational opportunities for undergraduate students by providing academic and personal support to enhance academic skills, increase retention and graduation rates, and facilitate entrance into graduate and professional programs. SSS and SSS-STEM provide opportunities for academic and personal development by assisting students with college requirements, and motivating students toward the successful completion of their postsecondary education. The Ronald E. McNair Scholars Program assists participants with developing skills critical to success at the graduate level through undergraduate research opportunities, graduate school preparation activities, and academic support to encourage students to pursue and complete graduate studies following the completion of their undergraduate degree. The TRIO Collegiate Programs cultivates student success through engagement, empowerment, and support for 286 participants.
Essential Job Duties
The College Success Coach works under the general direction of the Assistant Director of the TRIO Collegiate Programs, supporting 260 TRIO Student Support Services and Student Support Services STEM undergraduate students at the university.
The College Success Coach’s responsibilities include individual and small group success coaching, responding to participants’ concerns, regularly monitoring progress toward a degree, and fostering a welcoming and supportive environment to promote academic and personal success. The candidate will be a referral source to internal and external resources while supporting students in becoming independent and effective consumers of such support. Evening and occasional weekend hours are required.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Provide holistic and proactive academic, personal, and financial coaching for SSS and SSS-STEM participants, including assessment of academic needs, creating student action plans, monitoring academic growth, and identifying appropriate interventions.
- Educate and coach the student in the development of self-advocacy skills and ensure coordination of resources and support systems to meet the various needs of students who are experiencing significant disruption related to mental health, physical health, academic functioning, and/or psycho-social adjustment.
- ??Identify risk factors and appropriate interventions, emphasizing student strengths, retention, and persistence.
- Assist new students in transitioning to and navigating the collegiate experience, developing more sophisticated decision-making skills, and utilizing campus resources.
- Initiate proactive outreach with students and participate in retention and grade monitoring activities to ensure progress toward degree requirements.
- Maintain accurate and detailed coaching notes through the online system (Blumen), track student performance at the end of each semester, and provide intentional outreach to particular groups of students, such as students no longer in good academic standing.
- Assist students with establishing goals and helping them to track progress towards those goals.
- Encourage and support students as they work towards meeting financial and academic requirements to ensure successful progression toward graduation.
- Proactively collaborate with other academic and student support programs/services to build a holistic network that provides options, referrals, and alternative solutions for students facing obstacles and challenges.
- Create a safe, positive, and inclusive environment in which students can explore ideas and interests regarding personal, academic, and career goals.
- Disseminate information regarding program services to the University through presentations, websites, brochures, and newsletters.
- When necessary, assist with recruitment efforts to ensure that eligible participants are served each year for each program.
- Participate in Department, university, and other training to ensure quality of service offered to students
- The job necessitates attending events that require work after hours and on the weekends as needed.
Other Responsibilities
- Other duties as assigned.
Minimum Education and Experience
- Master’s degree from an accredited college or university in Counseling, Education, Educational Research, Humanities, Social Sciences, or related fields.
- Two years of experience advising and/or counseling low-income, first-generation or diverse backgrounds in higher education;
- Demonstrated commitment to the goals and objectives of the TRIO program;
- Preference given to individuals who have overcome academic, economic, and cultural barriers similar to those of the program participants;
- Experience maintaining a caseload of students or clients, with particular emphasis on underrepresented, adults or non-traditional populations in college or social service setting (intrusive advising or outreach casework);
- Experience providing support services and/or working on retention and success initiatives.
Other Required Qualifications
- Understand issues confronting under-represented students, ethnically diverse, military veterans, non-traditional aged, parents, disabled students, etc., and help them navigate how and what resources to use and gain confidence and connection to achieve their personal and professional goals.
- Must be a proficient multitasker and demonstrate competence and an appreciation for working with diverse audiences. Conscientious attention to detail and meeting necessary deadlines is essential.
- Ability to use specified computer applications involving data processing, records maintenance, word processing, online applications, and educational technology including learning management systems.
- Ability to perform multiple responsibilities simultaneously, to work in a self-directed environment, and to plan and organize on both a daily and long-term basis;
- Exceptional written, verbal, and interpersonal communication skills and demonstrated ability to work with students from low-income, first-generation college backgrounds
Preferred Qualifications
N/A
Required License(s) or Certification(s)
Valid Driver’s License required.
Valid NC Driver’s License within 60 days of hire.
Valid NC Driver’s License within 60 days of hire.
Valid NC Driver's License required
YesCommercial Driver's License required
NoJob Open Date
02/03/2023Anticipated Close Date
Open Until FilledSpecial Instructions to Applicants
Applicants are required to submit a resume, cover letter, and contact information for three professional references along with their online application.
Position Number
00105272Position Type
EHRA Non-FacultyFull Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventIs this position partially or fully funded on ARRA stimulus monies?
NoDepartment ID
240405 - TRIO ProgramsAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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