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Coordinator, Student Experience, Training and Compliance
Job Description
Position Number:
110427Title:
CoordinatorFunctional Title:
Coordinator, Student Experience, Training and ComplianceCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.000Unit:
SVPAAP-EM-Financial Aid ServicesCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Vaccine Protocol
The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University requires that students, faculty, and staff on the UMD campus be vaccinated against COVID-19. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.
Position Summary/Purpose of Position:
Under general supervision, the candidate must be able to work independently to develop and conduct regular financial aid training covering federal, state, and institutional aid eligibility and requirements. Conduct outreach activities representing the Office of Student Financial Aid (OSFA) sharing UMD’s financial aid eligibility requirements, procedures and available financial aid options and advise students and families regarding financial aid and enrollment options at UMD. Manage, update and track UMD’s financial aid compliance requirements with Title IV, state, institutional aid and other applicable laws, regulations, and policies. Develop and update policies, procedures and guides regarding financial aid programs and processes. Work with the Director of Financial Aid and others in Enrollment Management (EM) to train staff, communicate and assist in implementing new financial aid requirements and update existing requirements if necessary. Work with OSFA and other staff to monitor, update and enhance the student service experience related to financial aid processes, communication and information. Other duties as assigned.
Minimum Qualifications:
Education:
Bachelor’s degree required.
Experience:
The candidate must have at least 3 years of experience in financial aid.
Knowledge, Skills, and Abilities:
Bachelor’s degree required.
Experience:
The candidate must have at least 3 years of experience in financial aid.
Knowledge, Skills, and Abilities:
- The ability and knowledge to assist in multiple areas throughout the office.
- Excellent communication and interpersonal skills and the ability to organize and prioritize multiple tasks.
- Because of the nature of the data in relation to student’s academic record, attention to detail when developing and presenting training programs and materials is important.
- The ability to work in and promote a team environment.
- The ability to interpret and communicate information based on knowledge of federal, state and institutional policies, procedures, and departmental considerations.
Preferences:
Preferences:
Knowledge of an automated data processing system and one year experience in customer service with customer service experience in a financial aid office preferred.
Knowledge of an automated data processing system and one year experience in customer service with customer service experience in a financial aid office preferred.
Additional Information:
This position does not provide sponsorship for visa.
Job Risks
Not Applicable to This PositionPhysical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials. Some local and out-of-state travel is required to attend conferences and other outreach activities.
Posting Date:
01/06/2023Open Until Filled
YesBest Consideration Date
02/26/2023Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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