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Desktop Support Specialist
Job Description
SUMMARY OF PURPOSE: Provides quality support with a high degree of customer service, technical expertise, and timeliness. Performs both routine and complex tasks to aid in ongoing support of campus based technologies. This employee is expected to work in a multi-cultural, diverse working environment.
TYPICAL DUTIES:
This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required:
- Researches, resolves, and responds to complex technology questions in accordance with current standards.
- Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
- Leads or participates in team projects that enhance the quality or efficiency of support.
- Consults with end-users to determine technology needs.
- Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards.
- Installs, maintains new and existing hardware.
- Provides support for software, peripherals, network nodes, wiring, and or campus based technologies.
- Participates in the research of new technologies.
- Documents, debugs, and prepares end user and departmental procedures.
- Performs other related duties, as assigned.11.Ability to work additional hours, as needed.
KNOWLEDGE AND SKILLS REQUIRED:
- Knowledge of personal computers and related hardware and software
- Knowledge of operating systems and application software
- Knowledge of GUI applications used in a Windows operating environment
- Familiar with iOS, Android, and MAC operating systems
- Knowledge of problem solving and troubleshooting methods
- Skills in verbal and written communications and customer service practices
- Ability to work as a team player in a multi-cultural, diverse working environment
- Ability to lift up to 50 pounds
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
EDUCATION:
Associate’s degree in Information Technologies or related field or technical training equivalent; Bachelor’s degree in Information Technologies or related field preferred.
EXPERIENCE:
Two (2) years of PC support experience in a networked environment.
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