How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The MiChart (Epic) support team at Michigan Medicine seeks an Application Coordinator to develop, support and maintain Epic Ambulatory functionality and workflows.  On the MiChart EpicCare Ambulatory team, this role specifically supports and maintains the EpicCare Ambulatory application, including reporting functionality and workflows.

This position is responsible for maintaining the integrity of the MiChart (Epic) environment, interfacing with the clinical and administrative teams and understanding their workflows, translating requests into specifications, and building out these workflows in the MiChart (Epic) system.  The selected candidate will work very independently with oversight and having at least one Epic certification is preferred.

Division Summary

Health Information Technology and Serviced (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, researchers, students, and staff with exceptional IT products, services, and support. The Ambulatory team maintains specific aspects of the MiChart (Epic) application for the Ambulatory Workflows to support the mission of Michigan Medicine.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

The Application Coordinator responsibilities include:

• Under minimal supervision, coordinate the life cycle of a change (design, build, test, educate, communicate).
• Work with users to document current workflow processes and collaborate with users in identifying, defining and documenting process improvement options and alternatives.
• Analyze business workflow and system needs for new features and enhancements.
• Present concepts in a concise and focused manner, including narrative or process diagrams to facilitate understanding.
• Encourage development of training and testing plans to ensure design meets the defined requirements.
• Provide support and triage incidents and issues related to application.
• Participate in software upgrade projects of varying complexity. Including review of release documentation, analysis of new functionality to determine how it is used.
• Work within defined timelines.
• Understanding of data warehousing and data management in a healthcare environment.
• Facilitate analysis of problem to solve and develop solution options.
• Prioritize and implement requested changes to the system.
• Work with internal (MiChart/HITS) and external teams (Epic) on integrated issues and configuration.
• Mentor less experienced business systems analysts.
• Comply with internal procedures to use in conjunction with Epic applications.
• Maintain complete Analysis/requirement/build documentation in ServiceNow.
• Take on call responsibilities as assigned by manager.

Required Qualifications*

Requirements for Senior Level:

• A Bachelor's degree or equivalent combination of education and experience
• 5+ years' experience in healthcare or related field.

Requirements for Intermediate Level:

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years' experience in healthcare or related field

Desired Qualifications*

• Certification or proficiency in an Epic application (EpicCare Ambulatory)
• Business Analysis and workflow experience
• Core Competencies. Skills and characteristics of a successful Application Coordinator include the following:
  • The ability to lead meetings, prioritize work, resolve conflicts, and manage a project plan
  • Strong communication and follow-up skills
  • Strong problem analysis skills

Work Locations

This position is being made available with the ability to work remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Benefits  

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.