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Veterinary Patient - Client Advocate
Job Description
Posting Number
PG192762SPInternal Recruitment
NoWorking Title
Veterinary Patient - Client AdvocateAnticipated Hiring Range
$43,000 - $49,000 (commensurate with education & experience)Work Schedule
Monday - Friday, 8:00 a.m. - 5:00 p.m., occasional overtime and holiday workJob Location
Raleigh, NCAbout the Department
The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty healthcare, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
The college is committed to practicing inclusivity, making community a priority and promoting innovation. We embrace effective leadership and we champion personal and professional growth.
The college is committed to practicing inclusivity, making community a priority and promoting innovation. We embrace effective leadership and we champion personal and professional growth.
Essential Job Duties
This position provides support to the Terry Center (TC) specialty services by ensuring the highest level of customer service and client satisfaction. The position is responsible for ensuring that services at the TC, meet or exceed the expectations of clients, staff, faculty and students.
Responsibilities include but are not limited to:
Responsibilities include but are not limited to:
- Works directly with clients and hospital personnel to facilitate communication and anticipate, integrate and coordinate services that optimize both internal and external satisfaction and overall patient care.
- Reports directly to the Director of Clinical Services (DCS) to continuously improve the patient experience, client satisfaction and streamline internal processes for patient care, teaching, and overall efficiency.
- Manages all internal billing for individual patients along with internal processes for requesting radiographic procedures, surgical procedures, anesthetic procedures, and diagnostic sample requests.
- Provides excellent patient care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
- Responsible for supervising, coaching, teaching, orienting and evaluating in the principles of Oncology for all senior veterinary students as well as post-doctoral interns and residents.
- Records a variety of data relating to patient care, diagnostic testing and treatments, and client communications.
- Provides quick and accurate information regarding each patient, acting as the liaison between client and veterinarian. Is proficient in entering data into electronic medical record.
- Maintains a clean working environment to ensure Infectious Disease standards are followed and infection is not spread. Handles all medical/biological and infectious waste appropriately.
- Follows all radiation safety, OSHA, and Environmental Health and Safety standards.
- Keeps all necessary equipment in clean and working order and has all necessary and appropriate stocked supplies available for procedures and daily patient husbandry.
Other Responsibilities
Other duties as assigned.
Minimum Experience/Education
Completion of an accredited training program in the area of assignment; or equivalent combination of training and experience.
Some positions may require additional Training, Certifications, or Licensure.
Some positions may require additional Training, Certifications, or Licensure.
Other Required Qualifications
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
- Ability to communicate professionally and effectively at all times and maintain professionalism in emotionally charged / challenging situations
- Ability to provide high quality customer service
- Ability to lift up to 50 pounds, with or without reasonable accommodations
- Ability to work beyond scheduled work hours when needed
- Ability to work effectively as a member of a team and be an active participant in problem solving and team advancement
- Ability to work effectively with computers and electronics
- Ability to work independently and practice good judgment to ensure high quality care for all patients and request assistance when needed
- Desire to teach 4th year veterinary students
- Excellent communication and customer service skills
- Excellent computer skills
- Ability to make timely decisions
- Ability to work with a variety of personnel in a dynamic setting
Preferred Qualifications
- NC RVT
- Licensed/Registered/Certified by any state Graduation from an AVMA fully accredited two- or four-year Veterinary Technician program
- Social Work and/or communications training
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
10/17/2022Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
02/06/2023Special Instructions
In addition to a fully completed application please submit a cover letter, resume and the contact information for professional references.
* Please note that the work history on your resume must also be included in your application*
Position Number
00107262Position Type
SHRAPosition Classification Band Title
Medical Support TechnicianPosition Classification Band Level
AdvancedPosition Classification Salary Range
$31,200 - $61,687Salary Grade Equivalency
GN08Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical EmergenciesTime Limited Position
NoIs this position partially or fully funded on ARRA stimulus monies?
NoDepartment Id
192001 - CVM Teaching HospitalAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
*Please mention you saw this ad on AcademicJobs.*
