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Senior Director of Operations

Job Description

Position Summary: Responsible for daily operations, including IT/Phone, Facilities, Human Resources, and Finance Department. The Senior Director of Operations works collaboratively to ensure all program areas are working in harmony and achieving positive outcomes. Meets regularly with program managers to ensure outcomes are on task and that programs have what they need to meet their scope of services for each funding stream. Works closely with Finance to ensure budget and spending is in line with expectations. Available for community meetings and fundraising activities.

Primary Responsibilities:

  • Ability to grow and enhance the business through operational processes, employee and staff capabilities, and financial performance.
  • Analyzes current and future trends and needs and accurately assesses functional responsibilities, competitive strengths and vulnerabilities.
  • Design and implement business strategies, plans and procedures.
  • Co-directs the functions of budgeting, accounting, and reporting, financial counseling of leadership team to appraise operating results in terms of costs, budget, operating policies, trends and increased profit opportunities. Analyze revenue, profit and cash flow opportunities for the business and recommend actions.
  • Plan and serve as on-site manager of IT, phone, database, facilities, grants and contract management.
  • Participate in hiring, training, and ongoing coaching of leadership staff to ensure execution.
  • Conducts performance reviews on a regular schedule.
  • Partners with HR in all employee relation activities including Process Improvement plans, coaching, steps of discipline and termination.
  • Maintain relationships, internally and externally to support Grassroots business operations.
  • Support staff as-needed to ensure access to all program are working in a unified way.
  • Work closely with Finance and Business Manger to ensure that all programs are meeting financial goals.
  • Plans, Implements, directs, evaluates, monitors, and forecasts budgets and costs to achieve financial objectives.
  • Support annual audit.
  • Maintain filings to ensure compliance with federal and state requirements, BBB, Sec. of State and others.
  • Provides oversite for safety, quality, efficiency expectations and ensures leadership is soliciting team member feedback enabling an empowered, continuous improvement culture for all aspects of the facility.
  • Manage relationships with vendors, including for IT, Phone and Electronic Health Record.
  • Monitor inventory control initiatives on a daily, weekly, and period end cycle.
  • Provide support for board and committee meetings, attend meeting as needed.
  • Contribute to the development and integration of new processes as appropriate.
  • Communicates and explains new directives, policies, procedures to managers; for major changes, meets with entire operations staff to explain changes, answers questions and maintain morale.
  • Conduct regularly scheduled meetings, supervisions, and training to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
  • Across all areas of programming, contribute to annual operations calendars and manuals.
  • Manage performance improvement processes for programs/operations that are directly supervised including preparation of annual Performance Improvement Plans and Performance Analyses.
  • Available as resource and mentor to leadership and team members.
  • Sets a high standard for personal and leadership professionalism.
  • Other duties as assigned.

Agency-wide Responsibilities:

  • Participates in supervision, in-service training, and staff meetings
  • Maintains good working relationships with co-workers and positively contributes to group morale.
  • Completes all administrative duties including time sheets, leave requests, etc.
  • Participates in special task forces, committees, or special projects as needed
  • Uses appropriate channels of communication to resolve conflicts with other staff.
  • Interacts with staff, clients, and visitors in a professional and courteous manner.

Education and Experience:

  • Master’s degree in Business, Public Health, and at least 5+ years of work experience in non-profit sector.
  • Possession of a valid driver’s license required.
  • Accounting, Finance, and Budgeting.
  • Human Resource expertise and Payroll processing.
  • Knowledge of homelessness issues a plus.
  • Experience with event planning, administration and office management.
  • Comfort with cloud technology; experience with phone systems or related systems preferred.

Skills and Abilities:

  • Excellent oral and written communication skills.
  • Ability to function successfully in an environment requiring immediate response to urgent situations.
  • Knowledge of and familiarity with local and statewide community resources
  • Ability to manage multiple priorities.
  • Analytical and problem-solving skills.
  • Computer skills with various software and the internet.
  • High levels of professional effectiveness, collaboration, integrity, optimism, and high energy.

Work Conditions:

  • Hours are flexible to meet program needs. Some weekends or holidays may be required.
  • On call for facilities, security and building maintenance.
  • Use of personal vehicle for work related activities (reimbursable mileage).

Job Type: Full-time

Pay: $95,000.00 - $105,000.00 per year

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Signing bonus

Ability to commute/relocate:

  • Columbia, MD 21044: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Master's (Required)

Experience:

  • Public health: 5 years (Required)
  • Nonprofit management: 5 years (Required)
  • Operations management: 2 years (Required)
  • Budgeting: 2 years (Required)

Willingness to travel:

  • 25% (Preferred)

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