Position Details

Position Information

Recruitment/Posting Title	Senior Leave Administration Functional Specialist
Job Category	Staff & Executive - Human Resources
Department	UHR- OneSource Service Center
Overview	University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent. The OneSource Faculty and Staff Service Center (OneSource FSSC) supports the Rutgers community by simplifying processes, improving the customer experience, and redefining the delivery of HR and Payroll services. The OneSource FSSC will provide personalized care to address all the human resources and payroll inquiries for faculty and staff via one phone number and online support.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Senior Leave Administration Functional Specialist within the OneSource Faculty and Staff Service Center. This position is responsible for consistently delivering best in class OneSource Leave Administration related transaction services to support Rutgers. This position’s prime responsibility is to deploy specialized, in-depth knowledge to resolve faculty, staff and retiree inquiries related to Leave Administration; lead and oversee all Leave Administration related transactions coming into the OneSource and serve in a group lead capacity and escalation point for a team of Leave Administration Functional Specialists. Among the key duties of this position are the following: Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource operations. Supports the development of OneSource policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations. Supports adoption of OneSource knowledge management and self-service capabilities. Supports the Manager to optimize Leave Administration service delivery. Provides prompt assistance to customers for complex Leave Administration transactions while appropriately tracking and documenting inquires within the OneSource case management system. Serves as a transactional subject matter resource for the Leave Administration team; escalation point and approver for Leave Administration Functional Specialists. Serves as an escalation point for Initiating and resolving staff leaves, managing employee return from leave through coordination with Departments and HR, and managing disabilities and any family related leaves. Monitors inquiry volume, cycle times and other operational metrics for Leave Administration to inform call center resourcing plans and provides reports to OneSource leaders. Informs updates of OneSource’s knowledge management solution to ensure latest information is included from a Leave Administration perspective. Identifies process improvement opportunities across end-to-end OneSource Leave Administration processes, and supports process and technology driven business process reengineering initiatives. Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner. Collaborates and liaises with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource; serves as the approver for sensitive transactions. Supports recruiting, training, and employee development activities to support the OneSource call center. Creates, fosters and maintains a collaborative, innovative and customer-focused team culture. Supports employee engagement and development initiatives for OneSource employees to enhance job satisfaction and morale.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2023. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu
FLSA	Nonexempt
Grade	04
Position Salary
Annual Minimum Salary	53752.000
Annual Mid Range Salary	68037.500
Annual Maximum Salary	82323.000
Standard Hours	37.50
Union Description	Administrators Confidential
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s Degree in a related field; and/or an equivalent combination of education and experience. A minimum of two (2) years relevant leave experience.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Demonstrated proficiency in Microsoft Office including Excel, Word and PowerPoint. Commit to best-in class customer service experience for diverse faculty and staff population. Ability to understand HR terminology/concepts, policies and procedures. Utilize strong written, verbal and interpersonal skills. Ability to handle and maintain confidential information. Possess a positive, team-oriented approach to service delivery.
Preferred Qualifications	Two (2) years NJFLA and FMLA experience.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	23ST0207
Posting Open Date	01/24/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Cook (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement