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Admin Support Specialist - Division of Lymphoma

Job Description

Job ID:
32925

Location:
450 Brookline Ave, Boston, MA 02215

Category:
Administration Support/Customer Service

Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk

Overview

The Administrative Support Specialist provides a variety of administrative functions to patients, staff, faculty member/s or department/s. Uses various office software and platforms in support of department operations. Project work including, but not limited to producing reports, spreadsheets, presentations or other documents as needed.  Requires knowledge of Institute policies and practices and may be required to interface with senior management, cross-organizations, internal and external customers and government and community officials which require considerable tact and diplomacy.  

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Calendar Management for departmental and/or physician meeting coordination
  • Meeting and event planning, remote or in-person booking
  • Financial responsibilities, including but not limited to: P-Card charge review and reconciliation, expense report processing, vendor payments and invoice creation
  • Travel arrangements, as required/needed by department staff
  • Prepares general correspondence, letters of recommendations, creates Excel spreadsheets, presentation preparation and editing 
  • Support and coordination of provider credentialing, licensure and re-credentialing
  • Responsible for patient communication and triage, including but not limited to faxes, mail, letters and interface with different messaging platforms
  • General office infrastructure support, including but not limited to, department supply ordering, purchasing, organization, work order and IT requests
  • May be asked to be a representative in committees, cross-department responsibilities and/or task forces.
  • May be responsible for website maintenance as needed.
  • May coordinate moves, meetings assignments, equipment upkeep
  • May assist in the training of new administrative support staff within the group.

Qualifications

MINIMUM JOB QUALIFICATIONS:

Bachelor’s degree preferred with a minimum of 3-5 years relevant experience working in a medical or scientific research setting or comparable technology-oriented business environment is preferred.  Demonstrated ability to draft correspondence and have exemplary oral and written communication skills.  Advanced computer skills are required.  A certain degree of creativity and latitude is required and relies on experience and judgment to plan and accomplish goals.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Excellent written and oral communication skills.
  • Knowledgeable of computer applications including Microsoft Office, Microsoft Outlook, and Excel.
  • Exceptional customer service skills and the ability to interact professionally with peers, leadership and external contacts.
  • Must possess the ability to problem solve, maintain confidentiality and pay attention to detail.
  • Excellent ability to organize, prioritize and follow-through. 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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