This position is considered remote, up to 1 day in the office at 10 Brookline Place, Brookline, MA each week. DFCI guidelines state that employees must reside in Massachusetts, New Hampshire, or Rhode Island.

GENERAL SUMMARY: 

The Donor Services Specialist is responsible for completing various donor and fundraising team requests in a timely manner, including ensuring donor preferences and personal information is accurate and complete in all gift databases. Additionally, the Donor Services Specialist is responsible for helping to manage DFCI’s Division of Philanthropy’s matching gift program including communicating with company donors and verifying gift requests on a regular basis. Responsible for assisting the entire Division with reaching financial goals.

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Embody Dana-Farber’s Core Values: Impact; Excellence; Compassion & Respect; and Discovery every day. Add value to the Dana-Farber community by seeking opportunities to collaborate across the Institute.  Foster an ethical, positive, results-oriented culture founded on open communication. 

Dana-Farber is pursuing an ambitious, multi-year fundraising effort to change the future of cancer research and care: The Dana-Farber Campaign. This $2 billion campaign is the largest in the Institute’s history and one of the largest ever in the U.S. focused solely on cancer. Philanthropy raised through The Dana-Farber Campaign will accelerate the Institute’s strategic priorities by supporting revolutionary science, extraordinary care, exceptional expertise, and essential opportunities—helping us prevent, treat, and Defy Cancer.

APPLICATION SERVICES:

Resume and cover letter required with application submission.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Verifies matching gifts through online web portals and offline request forms on a daily basis;
• Manages the Division of Philanthropy’s matching gift program in collaboration with the Donor Services Coordinator, including creation and ownership of materials and instructions;
• Processes opt-out requests from donors in Philanthropy’s donor database on a regular basis;
• Regularly sorts & forwards returned mail, as well as completes donor requests received by mail (e.g. address changes and/or name changes);
• Works together with the Donor Services Coordinator and Director, Event Compliance & Data Integrity on the handling of gift-related inquiries;
• Assists with coverage of the Donor Services inbox, providing support for both email inquiries and phone coverage as needed;
• Assists with custom letters including both donor acknowledgements and tribute notification letters;
• Completes ad-hoc projects and provides administrative support related to Donor Services;
• Assists with making gift-related edits within the ClearView gift database;
• Periodically may be called upon to assist the Data Integrity team with gift proofing, training, and merge requests on an ongoing basis as needed;
• Responsible for assisting the entire Division with reaching financial goals; and
• Maintains highest level of donor confidentiality and accountability. 

SUPERVISORY RESPONSIBILITIES:

Reports to the Director, Event Compliance & Data Integrity for Fiscal & Regulatory Management. Seeks major decision-making authority from supervisor.

MINIMUM JOB QUALIFICATIONS:

Bachelor’s degree preferred, with 1-3 years of professional experience.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Demonstrated ability to handle inquiries courteously and efficiently in compliance with defined standards. Ability to complete data input and gift processing tasks with efficiency and accuracy in compliance with DFCI standards.  Detail-oriented team player who is dependable with excellent verbal, written, organizational, and problem-solving skills. Knowledge of the ClearView donor/gift database, and familiarity with Microsoft Outlook, Word, and Excel essential.

This position will evaluate current programs and create and execute approved plans to expand and diversify the donors and participants for the events assigned in order to broaden our donor base and create even more inclusive events. Experience with diverse donors is a plus.

PATIENT CONTACT:

No.

WORKING CONDITIONS:

Remote flexibility (up to one day in the office each week). Some evening and weekend work may be required.

DIVISION OF PHILANTHROPY INCLUSION, DIVERSITY, & EQUITY COMMITMENT STATEMENT:

We’re stronger together.

In the Division of Philanthropy, we believe in the power of different voices. We encourage authenticity and diversity of every individual within our community. Our collective voices – donors, volunteers, staff, and patients alike – allow us to work together towards a world without cancer. Committed to being a place of inclusivity, belonging, and change, these are our core values. 

DFCI DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

DFCI offers a competitive benefits package including generous healthcare and retirement plans, at minimum 3-weeks’ vacation time in addition to 10 paid holidays, a flexible work environment, and work/life balance. We also provide an array of professional development opportunities.*

*All benefits subject to Institute changes

We’re hiring! Learn more about working in the Division of Philanthropy and view all open positions.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.