Under general direction of the Manager, Welcome and One Stop Center; provide up to date, accurate information and assistance to students, staff, and community. Deliver comprehensive general information regarding all aspects of college procedures, programs and services that pertain to the enrollment process. Responsible to support the registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures. Provide excellent customer service.

The College of Lake County (CLC) offers a competitive salary, excellent benefits that currently includes BlueCross/BlueShield of Illinois health, Delta dental and Superior vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a four-day work week in the summer (Fridays off!), generous vacation, sick and personal time off and 14 paid holidays each year.
 
 

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences.
 
 

CLC is a DiversityJobs.com Top Diversity Employer for 2022. We not only include Diversity in our values but we demonstrate it in our hiring of Staff and Faculty.

 

The college is widely recognized for student success, business and community partnerships and for the achievements of our faculty, staff and alumni.

1. Associates degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
2. Two years of general office experience is required.

SKILL REQUIREMENTS:
1. A high level of interpersonal and communication skills are required.
2. Incumbent must be able to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact.
3. Commitment to providing excellent customer service.
4. Problem solving skills.
5. Must be able to use a computer to enter, retrieve and manipulate data is required.

1. Work experience in an educational setting.
2. Experience working in a large office setting.
3. Bilingual in Spanish and English

.

Monday through Thursday, Hours 8:00 a.m. – 2:00 p.m.

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Student/Customer Service: 85%
1) Greet students in person and on the phone
2) Answer questions regarding Registration
3) Help fill out FAFSA
4) Take payments/field payment questions
5) Registration systems support (example: change passwords, how to add/drop classes, etc.)

Data entry/reporting: 14%
1) FAFSA verification
2) Test scores
3) FAD drops
4) Payment plan reporting/receipts
5) Admissions and Records transcripts

Other: 1%
1) Department question
2) Serve as a campus resource/directions
3) Perform other job related duties.