Rowan-Cabarrus Community College is actively seeking an Information Systems Tech Senior to join our team. An experienced-level position searching for candidates that focus on a variety of technical work and analysis required for the development of user and systems requirements. Individuals will perform moderate to highly complex tasks involving planning, designing, programming, installation and maintenance of college system. This position will be seated on our north campus.

Associate’s degree in information technology or a related field, and four (4) years of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Knowledge and skills in one or more areas of network telecommunication, system administration, systems analysis, design and database management in terms of concepts, techniques and operating principles.

Depending upon the operational needs of the department, advanced to expert level of knowledge and skills in the following areas:
- Windows Workstation and Server Windows, Macintosh and other operating systems Hardware devices
- Local Area Network (LAN) and remote access troubleshooting
- Network and LAN fundamentals, including network interface connection and user installation, network topologies, LAN administration, servers and network architecture
- Voice communication equipment
- Microsoft Office Suite software, third party systems accessed software via desktop client or web-based client
- Internet technology

Intermediate-level of ability to operate, install, maintain, configuring and troubleshoot highly technical computers, local and wide area network equipment, servers. Moderate-level of project management skills, Ability to maintain effective working relationships with those contacted in teh course of work. Ability to effciently manage time and organize work. Ability to communicate clearly, verbal and written. Ability to maintain a customer focus in providing technology services.

M-F 8am -5pm

1. Supervises staff to include: prioritizing and assigning work ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment

2. Provides End-User support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repair, and/or maintenance issues.

3. Installs, maintains, and upgrades system hardware, application software, and local servers.

4. Supervises and participates in the day-to-day operations of assigned department, which may include: coordinating equipment set up; troubleshooting equipment and service problems; reviewing help desk calls for services and ensuring the proper handling of problems and issues in a timely manner; and/or performing related activities.

5. Prepares a variety of operational records and reports. Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

6. Performs other duties of a similar nature or level.