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Operational Reporting Systems Manager

Palo Verde College

Job Description

Description

NATURE OF THE POSITION
Under the supervision of the Dean of Research, Planning, and Institutional Effectiveness, the Operational Reporting Systems Manager blends responsibilities related to data management and advanced enterprise applications support, data warehousing, and data analytic activities to improve systems access, operational reporting, and business intelligence for all District units and constituencies; focuses on connecting data-extraction with end-user reporting and may involve database development and data management in support of such activities; works in an atmosphere of proactive customer service and actively engages with a variety of internal and external clients and collaborators; provides support and solutions for routine compliance reporting; serves as a member of a cross-functional team focused on institutional research and integrated planning and provides critical support to personnel performing those functions

Examples of Duties

DUTIES AND RESPONSIBILITIES

  1. Accesses databases and compiles sophisticated reports, including disaggregated lists with both standard and customized fields, as well as aggregate summaries.
  2. Responds to requests for information from all District constituencies by directing them to existing reports, developing custom reports when existing reports are not available, and implementing new standardized reports for common requests.
  3. Works with the District’s existing reporting systems to compile accessible end-user reports for operational use and business intelligence.
  4. Prepares documentation, including glossaries, cross references, and guides to facilitate a shared understanding of system and/or report content and usage.
  5. Prepares and delivers formal presentations to inform, train, and maintain communication with administration, staff, and faculty, and provide online reference materials as appropriate.
  6. Explores new reporting technologies and proposes alternative applications of existing technologies to facilitate streamlined exchange of information among District constituents and improve record keeping.
  7. Coordinates with other team members to develop and maintain an effective and interactive self-service reporting environment.
  8. Serves as a member of campus constituency committees related to technology adoption, use, integration, and access.
  9. Participates in or leads in reporting system integration projects. 
  10. Works with District’s Information Technology Department, consultants, and others to assure proper connectivity of reporting databases and systems with users and user- workstations.
  11. Enters, programs, or maintains coding parameters in critical operational systems.
  12. Analyzes inbound and outbound information to assure accuracy, integrity, and compliance with common reporting paradigms and standards used in the California Community Colleges.
  13. Grants and maintains user access to reporting system functions following established access parameters.
  14. Accesses databases and summarizes content using programming languages.
  15. Creates and modifies custom reporting databases when appropriate to facilitate improved operational function and end-user reporting.
  16. Accesses and integrates external information into reporting streams, including publicly available information and department-specific databases.
  17. Participates in and provides support for all compliance reporting activities, particularly by extracting and formatting information using both pre-packaged data-compilers and custom queries.
  18. Engages in campuswide collegial governance activities.
  19. Innovates and proposes ideas and information that will benefit the flow of information at the District.
  20. Supports team members in activities related to institutional research, integrated planning, and institutional effectiveness.
  21. Attends conferences, trainings, and workshops to maintain currency with best practices and recommend implementation of new practices as appropriate.
  22. Performs other duties as assigned.

Educational/Experience Qualifications

KNOWLEDGE AND ABILITIES 
KNOWLEDGE OF:

  1. Increasing experience and responsibility with enterprise applications and end-user reporting tools meant to compile database content for operational reporting and business intelligence
  2.  Well-developed professional knowledge and hands-on experience with the design, analysis, development, operation, and maintenance of databases and the complexities associated with database structures, applications, and system capabilities.
  3. Hands-on experience with programing languages used to extract and structure data, including but not limited to SQL, Python, and R.
  4. Advanced familiarity with common office applications like Microsoft Office. 
  5. California Community Colleges or other agencies driven by accordant missions, participatory decision-making structures, and public accountability frameworks
  6. Hands-on experience with databases, data warehouses, and aspects of data management, including informational compilation, storage, and extractio
ABILITY TO:
  1. Work collaboratively and maintain effective relationships; approach problems objectively and be a problem solver; plan, organize, prioritize, and participate in the full range of duties with a professional and supportive attitude.
  2. Learn and adapt to new or unfamiliar reporting systems.
  3. Effectively convey technical and non-technical ideas in professional and easy to understand ways to lay audiences using written and interpersonal mediums.
  4. Provide customer service and proactive responses.
  5. Understand and adapt to participatory decision-making paradigms adopted by a public institution.
  6. Proactively innovate, propose, and execute new ideas to improve District information services; use independent judgment and refer when appropriate.
MINIMUM QUALIFICATIONS 
  1. Bachelor’s degree from an accredited college or university with major coursework in computer science, information technology, application development, database management, institutional research, or a related field.
  2. Five (5) years of professional experience in information technology, institutional research, database management, or end-user reporting.
  3. Two (2) years of experience managing projects or supervising personnel.
  4. One (1) year of experience working on a cross-functional team compromised of technical and non-technical members.
  5. Sensitivity to and understanding of the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disabilities and sexual orientation of students, faculty, administrators and personnel.
LICENSES, CERTIFICATIONS, AND OTHER REQUIREMENTS
  1. Valid driver’s license.
PREFERRED QUALIFICATIONS
  1. Familiarity with federal and state regulations related to postsecondary education
  2. Experience in the California Community College System.
  3. Direct experience with Microsoft SQL Server or related products, student information systems, and reporting tools.
  4. Demonstrated experience designing and accessing database architectures.
  5. Ability to develop custom reporting paradigms using languages and systems like SQL, R, R Markdown, Python, or similar tools.



Supplemental Information

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  1. The physical demands and work environment are typical of an administrative job in an office environment.
  2. The incumbent must be able to perform the essential functions of the job, with or without a reasonable accommodation. 
CLASSIFICATION/SALARY
  1. This is full-time 12-month Exempt Classified/Management position.
  2. Row 4 of the District’s Administrator/Management/Confidential salary schedule with placement appropriate to experience.
  3. The District offers an attractive package of fringe benefits including medical, prescription, dental, vision and life insurance.
APPLICATION PROCESS
 Our employment online application process is designed to assist the search committee in evaluating whether or not you possess the required knowledge and skills for the position for which you are applying.  Job-related information from all applicants will be evaluated to identify those best qualified.  Only the best-qualified applicants will be selected for testing and further consideration.  Therefore, the online application must be completed to allow a comprehensive review and evaluation.  Failure to complete the online application (and supplemental material, when required) will constitute failure to comply with the selection process and the application will be rejected.
 
  1. To guarantee consideration, a completed application and any other required material listed, must be submitted with the online application by the published closing date.
  2. Applications are only accepted for positions currently open for recruitment.
  3. Meeting minimum requirements does not guarantee you an interview.
  4. Current employees who are applying for a position should be aware that material from their personnel files will not be included as part of the application packet, and they should provide information on past and present employment in the same degree of detail as any other candidate.
  5. Applicants wishing to apply for more than one position must submit a separate application and required materials for each position.
  6. Legible photocopies of documents will only be accepted.
  7. Travel costs related to the interview process will be borne solely by the candidate.
  8. Please read the job announcement/description carefully to ensure your background and education meet the requirements of the position
  9. The selection process may also include practical exercise (i.e., training demonstration and/or other written, technical manipulative, or simulation exercises), or skilled testing to evaluate candidates’ qualifications.
  10. Applicants with foreign transcripts must be evaluated by an Accredited United States Institution, please see the approved organizations listed in the following link: https://www.ctc.ca.gov/docs/default-source/leaflets/cl635.pdf?sfvrsn=bb4f6e6a_6  or the National Association of Credential Evaluation Services link: https://www.naces.org/
 
REQUIRED DOCUMENTS
  1. Cover Letter
  2. Resume
  3. Diversity Statement
  4. Copies of Transcripts (Must show all work completed and the conferral date of the degree. If hired original transcripts must be submitted)
  5. Six References (3 Professional and 3 Personal)
  6. Professional Licenses (If applicable)

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