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Global Education Enrollment Manager
Job Description
Operating Title
Global Education Enrollment ManagerLong Classification Title
Educational Program Coordinator IICampus Location
DurhamDepartment
UNH Education AbroadSummary of Position
Acceptable minimum level of education
Bachelor'sAcceptable minimum years of experience
3 yearsAdditional Job Information
Posting Number
PS3770FY22Other minimum qualifications
Additional Preferred Qualifications
Salary Information
Quicklink for Posting
https://jobs.usnh.edu/postings/53412Percent Time Information (FTE)
1.00Grade
18EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
Posting Date
01/18/2023Open Until Filled
YesPosting Open to Internal Candidates Only?
NoInterested Internal Candidates Exist?
NoJob Category
Salaried Staff (Exempt)Appointment Type
RegularDrivers License and Physical Requirements. Please check all items that apply.
None applicableDuty/Responsibility
- Provide leadership in the planning for and implementation of education abroad/away USA enrollment, ensuring that processes and systems support each other.
- Develop/improve administrative enrollment workflows to increase access and efficiency and help develop best practices for enrollment processes and procedures.
- Create/update programs, applications, and forms in UNH-Via; assign correct term names to programs in UNH-Via each semester.
- Manage all student applications and registration documents in UNH-Via and track progress to ensure compliance.
- Advise and assist students with application and registration processes. Work with students, faculty, and staff, addressing issues and needs within UNH-Via and Canvas.
- Update message templates and regularly send targeted messages in UNH-Via to students.
- Create and maintain Canvas courses and invite students into the correct course. Track and ensure student completion of all modules and assignments, including the International SOS e-learning modules.
- Serve as the Department Scheduler for Education Abroad placeholder courses in CourseLeaf.
- Liaise with Colleges, Registrar’s, Student Accounts, Financial Aid, and other relevant offices re. student application and registration.
- Publish, track and report on student program evaluations.
- Manage all UNH-Via Users and their Roles, train new UNH-Via users, such as program directors.
- Update the Enrollment Manager handbook as needed.
Duty/Responsibility
1. Enrollment Systems Management
- Provide leadership related to the use and improvement of systems (such as UNH-Via, Canvas, travel registry) that are used for education abroad/away enrollment processes.
- Serve as the department’s lead expert for the systems used.
- Develop and execute training of staff and faculty on any new features of enrollment systems.
- Propose and lead the improvement of enrollment processes and procedures for efficiency and efficacy.
- Identify and analyze issues, find solutions, and communicate independently with IT specialists/vendors to address system issues.
- Advise the team of the systems’ performance, including consulting with users to determine hardware, software, or system-functional specifications.
2. Data Management & Reporting
- Provide correct data and manage the statistical reports for all global education programs at the end of each term, for the final annual report, and for the website.
- Use UNH-Via TRM and Banner Student data to make reports complete and accurate.
- Provide study abroad/away USA statistical reports for Colleges as requested.
- Complete the annual IIE Open Door Survey as well as the required insurance reports each term.
Duty/Responsibility
- Provide direction and functional supervision and training to the Global Education Administrative Assistant.
- Conduct performance review of the Global Education Administrative Assistant.
- Independently interview, hire, train and supervise work-study students.
- Structure and assign work to the Administrative Assistant and work-study students.
Duty/Responsibility
- Assist the Risk Management Coordinator and the Global Education Program Assistant as needed regarding the UNH International Travel Registry for University-related travel by individual students, student groups, faculty and staff to ensure compliance with the UNH international travel policies. This includes study abroad and other international experiences such as research, internship, conference, and student group trips. Duties include:
- Gather trip information from students, faculty, and staff as needed.
- Create new traveler records and merging profiles when necessary.
- Serve as the back-up point of contact for students, faculty, and staff regarding the UNH International Travel Registry and insurance.
- In collaboration with the Risk Management Coordinator, share travel registry and app instructions to faculty/staff and students.
- Track compliance with the travel registry and app, following up as needed.
- Issue insurance confirmation of coverage letters and insurance reports.
- Support and monitor student compliance with completing the ISOS e-learning modules.
- In collaboration with the Risk Management Coordinator, set up training sessions as needed.
Other duties as assigned. This position is expected to work occasionally on a Saturday and some nights to assist with Global Education events.
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