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Global Education Enrollment Manager

Job Description

Operating Title

Global Education Enrollment Manager

Long Classification Title

Educational Program Coordinator II

Campus Location

Durham

Department

UNH Education Abroad

Summary of Position

Reporting to the Director of Education Abroad/Away USA, the Global Education Enrollment Manager position links technology, enrollment processes and service to the Education Abroad/Away USA stakeholders.

The position is independently responsible for the coordination, implementation, maintenance, and on-going support of the information systems used by the Education Abroad/Away USA office. These systems currently include Canvas and UNH-Via (Via TRM): the software platform used for students’ global program search, communication, application and registration processes and forms. In addition, the incumbent is also responsible for accurate data management and reporting, derived from these platforms.

The Global Education Enrollment Manager is the lead expert on the management and implementation of the education abroad/away USA enrollment processes regarding programs, applications, and forms, ensuring that all students adhere to these processes and are compliant with UNH international travel and risk management policies.

The Global Education Enrollment Manager supervises and coaches the Global Education Enrollment Assistant; is responsible for the hiring, training, and day-to-day supervision of work-study students; assists with the administration and management of the International Travel Registry to ensure compliance with the UNH International travel policies.

Acceptable minimum level of education

Bachelor's

Acceptable minimum years of experience

3 years

Additional Job Information

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

Posting Number

PS3770FY22

Other minimum qualifications

Bachelor’s degree and three years of related experience in education abroad or a combination of higher education and relevant experiences equal to five years. Demonstrated ability to organize and manage a high workload, use discretion, and determine priorities. In addition to comprehensive information technology skills, proficiency with data programs such as Excel is required. Ability to work independently and in team. Willingness and the capacity to adapt to a fast-paced, multitask working environment.

Additional Preferred Qualifications

Knowledge of the education abroad industry’s policies and best practices; experience with software systems such as Via TRM and Canvas, the compiling and reporting of data, basic statistics and survey construction is highly desirable; supervisory experience (work-study and volunteer students); post-baccalaureate education. The individual needs to be willing to work occasionally on Saturday during the academic year.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/53412

Percent Time Information (FTE)

1.00

Grade

18

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

01/18/2023

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Salaried Staff (Exempt)

Appointment Type

Regular

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

Enrollment Process Management and Communication:
  • Provide leadership in the planning for and implementation of education abroad/away USA enrollment, ensuring that processes and systems support each other.
  • Develop/improve administrative enrollment workflows to increase access and efficiency and help develop best practices for enrollment processes and procedures.
  • Create/update programs, applications, and forms in UNH-Via; assign correct term names to programs in UNH-Via each semester.
  • Manage all student applications and registration documents in UNH-Via and track progress to ensure compliance.
  • Advise and assist students with application and registration processes. Work with students, faculty, and staff, addressing issues and needs within UNH-Via and Canvas.
  • Update message templates and regularly send targeted messages in UNH-Via to students.
  • Create and maintain Canvas courses and invite students into the correct course. Track and ensure student completion of all modules and assignments, including the International SOS e-learning modules.
  • Serve as the Department Scheduler for Education Abroad placeholder courses in CourseLeaf.
  • Liaise with Colleges, Registrar’s, Student Accounts, Financial Aid, and other relevant offices re. student application and registration.
  • Publish, track and report on student program evaluations.
  • Manage all UNH-Via Users and their Roles, train new UNH-Via users, such as program directors.
  • Update the Enrollment Manager handbook as needed.

Duty/Responsibility

Systems and Data Management:

1. Enrollment Systems Management
  • Provide leadership related to the use and improvement of systems (such as UNH-Via, Canvas, travel registry) that are used for education abroad/away enrollment processes.
  • Serve as the department’s lead expert for the systems used.
  • Develop and execute training of staff and faculty on any new features of enrollment systems.
  • Propose and lead the improvement of enrollment processes and procedures for efficiency and efficacy.
  • Identify and analyze issues, find solutions, and communicate independently with IT specialists/vendors to address system issues.
  • Advise the team of the systems’ performance, including consulting with users to determine hardware, software, or system-functional specifications.

2. Data Management & Reporting
  • Provide correct data and manage the statistical reports for all global education programs at the end of each term, for the final annual report, and for the website.
  • Use UNH-Via TRM and Banner Student data to make reports complete and accurate.
  • Provide study abroad/away USA statistical reports for Colleges as requested.
  • Complete the annual IIE Open Door Survey as well as the required insurance reports each term.

Duty/Responsibility

Supervision:
  • Provide direction and functional supervision and training to the Global Education Administrative Assistant.
  • Conduct performance review of the Global Education Administrative Assistant.
  • Independently interview, hire, train and supervise work-study students.
  • Structure and assign work to the Administrative Assistant and work-study students.

Duty/Responsibility

Ensure Risk Management Compliance:
  • Assist the Risk Management Coordinator and the Global Education Program Assistant as needed regarding the UNH International Travel Registry for University-related travel by individual students, student groups, faculty and staff to ensure compliance with the UNH international travel policies. This includes study abroad and other international experiences such as research, internship, conference, and student group trips. Duties include:
  • Gather trip information from students, faculty, and staff as needed.
  • Create new traveler records and merging profiles when necessary.
  • Serve as the back-up point of contact for students, faculty, and staff regarding the UNH International Travel Registry and insurance.
  • In collaboration with the Risk Management Coordinator, share travel registry and app instructions to faculty/staff and students.
  • Track compliance with the travel registry and app, following up as needed.
  • Issue insurance confirmation of coverage letters and insurance reports.
  • Support and monitor student compliance with completing the ISOS e-learning modules.
  • In collaboration with the Risk Management Coordinator, set up training sessions as needed.

Other duties as assigned. This position is expected to work occasionally on a Saturday and some nights to assist with Global Education events.

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