Job Description

Description
JOB SUMMARY
Under the direction of the Director of Information Services, research, identify, and provide hardware and/or software solutions for the District to include installation, upgrade and repair. Update and maintain technical documentation. Provide technical training for technical and non-technical staff. Test and perform maintenance on network, Windows, Apple, Chrome OS and associate(d) systems. Work on special projects, as assigned, perform the setup, operation and maintenance of computer labs, smart classrooms, peripherals and other instructional equipment; assist faculty and students with integration of technology into instruction; receive within a broad framework of standard District policies and procedures.

Example of Duties
Essential Functions

Provide orientation regarding the installed technical tools for faculty, staff and students in the assigned lab; serve as an instructional technology resource for faculty, staff and students as it pertains to the specific area of instruction; conduct in-service training programs for faculty and staff including workshops and demonstrations.
Receive, respond, prioritize, and follow through on faculty and staff requests/inquiries related to the use, modification, and /or enhancement of hardware and/or software.
Provide effective and timely resolutions to assigned tasks which may include, but are not limited to, preparing desktop computers for use; installing operating systems, software applications, and basic software tools.
Troubleshoot and maintain software and computer related hardware as needed; assist faculty and other staff in troubleshooting less technical problems; test systems to insure functionality in the technical environment; maintain/clean printers and associated software and hardware in assigned area to include ordering/replacing cartridges, drum kits and other items as needed.
Maintain a current working knowledge of technology developments, as it relates to the assigned area.
Develop understanding of the subject matter being taught, as it pertains to the technology being used, in the lab and the smart classrooms in the assigned area; respond to student questions about subject matter as it pertains to the technology being used.
Collaborate with campus Information Systems staff in selection of technology hardware and software and in decisions regarding networking, security strategy, computer setup, desktop design and related technology issues; obtain vendor price quotes on software application/replacement parts, some new equipment and technical service on PCs and/or Macintosh computers and all peripheral equipment.
Develop, implement and maintain student network used in assigned lab (e.g., install server software, set user rights and privileges, install user application/modules, write logon scripts, install upgrades and patches, perform backups, and perform appropriate non warranty hardware repairs) including a strategy for appropriate system security. Develop and maintain graphical user interface for students, integrating web sites, software, and faculty developed course materials.
Provide content and create tutorials for using equipment and software; provide access to electronic information, general Internet use and instruction through network/Internet technology.
Assist faculty in technical aspects of developing instructional materials for workshops and curriculum projects for use in the classroom, maintaining and implementing instructional web sites and strategies, and selecting/implementing new software and hardware; assist faculty and staff in the development of alternative teaching delivery methods and technologies.
Write memos and reports; assist with writing system configuration diagrams as needed.
Report network failures and assist Network Engineers in maintaining network stability in assigned area.
Install, operate and maintain a variety of computers, audio/visual equipment, scanners, document cameras and other peripheral equipment in the assigned labs and smart classrooms; answer questions about faculty and staff computers installed in the lab.
Maintain and update a database of hardware inventory and repair history; maintain a physical library comprised of all media and documentation of all application software, operating systems, custom scripts, custom applications and commercial applications used by students and staff.
Make appropriate requests to various departments within the College for assistance with student/faculty furniture, lighting, installation of some equipment in assigned area.
Demonstrate an understanding of, sensitivity to and appreciation for, the diverse
academic, socio-economic, cultural, disability, gender identity, religious, sexual
orientation, and ethnic backgrounds of students and staff attending or working on a
community college campus. Other Duties
Perform other related duties as assigned.
Create multimedia productions, if directed to do so, based on instructor content. Participate on committees as required.

Qualifications

Desirable:
Familiarity with Canvas and Google Suite
Experience working with students or persons with disabilities
Experience in providing academic support MINIMUM QUALIFICATIONS

Education and Experience
Any combination of education, experience and training that would indicate possession of the required knowledge, skills and abilities listed here in. For example, completion of college coursework in computer skills or a related field or three or more years of recent experience troubleshooting and repairing PCs in a network training environment; a college degree in computer science, business administration or related field is preferred.

Knowledge
Knowledge of: Windows Network and current Windows Server operating systems, knowledge of relational databases, knowledge of Microsoft FrontPage web authoring software, personal computer operating systems and Macintosh operating systems; Email applications; network hardware, peripherals (scanners, printers, etc.) and software; personal computer languages used within the College; troubleshooting techniques; current office methods and practices.

Abilities
Ability to: analyze problems and implement or recommend solutions; prioritize tasks and do several tasks simultaneously; accurately and efficiently install new software as required; write software documentation as needed; listen effectively; display expert and innovative use of hardware and software concepts and principles; quickly learn and adapt to new software applications; quickly learn and be able to provide assistance in new technologies and software as needed to fulfill requirements of the job; apply specialized computer knowledge to instructional delivery systems; analyze system behavior and quickly and correctly interpret and resolve complex computer problems; analyze, implement and maintain advanced network architectures; write reports and memos as needed; use appropriate and correct English grammar, punctuation and spelling; communicate effectively in both oral and written form, establish and maintain effective working relationships; demonstrate an understanding of, sensitivity to and appreciation for, the academic, ethnic, socioeconomic, disability and gender diversity of students and staff attending or working on a community college campus.

PHYSICAL EFFORT/WORK ENVIRONMENT
Primarily an indoor working environment. Moderate physical effort. May require stooping, bending, kneeling, periodic lifting up to 50 pounds, crawling and walking. Requires dexterity to wire computers and peripherals and make minor repairs to computer equipment.

Proof of Vaccination
New employees may begin working in their assignments only after the district has received proof that the person is fully vaccinated or an exemption has been approved.

Work Schedule / Supplemental Information
Work Schedule
40 hours per week / 12 months per year (This position is located at the Monterey Campus.)

Typical Shift
Monday - Friday, 8:00 AM - 5:00 PM, hours may vary

Salary
Starting Salary: 4,506 (Step A) - $4,975 (Step C) + Great benefits package.

How to Apply
Visit www.mpc.edu/employment and select "classified and other positions."

Here you will find the announcement and the "apply" button in the upper right hand corner. You will be asked to login or create a new user account.

Complete all required fields of the application AND:
Attach a .pdf of your cover letter which describes your interest in and qualifications for the position and how you meet the desirable qualifications for this position
Attach a .pdf of your resume
Answer required diversity statement Only items listed above will be reviewed by the screening committee. Human Resources does not accept additional materials such as: letters of reference, test scores from other institutions, certificates of courses/programs completed, letters of commendation from schools with your application. Such items, if included, will not be forwarded to the selection committee. If you are a finalist, HR will request any reference information that is required. Monterey Peninsula College reserves the right to close or continue the recruitment at any time.

For questions or concerns, please contact:
Gerardo Cardenas Hernandez
HR Specialist
gcardenashernandez@mpc.edu OR recruitment@mpc.edu

Conditions of Employment
Monterey Peninsula Community District is committed to achieving educational equity for all students. As outlined in the District's Governing Board Goals, Educational Master Plan, Equal Employment Opportunity Plan, and Student Equity Plan. We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration, engaging students in and out of the classroom, and encouraging them to realize their goals and become global citizens and socially responsible leaders. When you join our team at Monterey Peninsula College, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, classified staff, administration, students, and community partners.

Monterey Peninsula College is designated as a Hispanic Serving Institution (HSI) and is an affiliate of the statewide Umoja Community of California Community Colleges. Monterey Peninsula College has a diverse student population that is a reflection of the communities it serves.

We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who are also committed to closing equity gaps. An equity-minded individual is a person who already does or has demonstrated the desire to:

(1) Understand the importance of holding ourselves accountable as educators for closing equity gaps and engaging in equitable practices;

(2) Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility;

(3) Encourage positive race-consciousness and embrace human difference;

(4) Reflect on institutional and teaching practices and aim to make them more culturally responsive; and

(5) Strategically build buy-in and participation among colleagues for equity-related initiatives.

Monterey Peninsula College seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals. All departments strongly encourage collaboration across disciplines to create inclusive, integrated, and interdisciplinary learning experiences. College faculty are expected to

be knowledgeable about, and willing to use, different learning and teaching methods appropriate to the students they serve.

Offers of employment are contingent upon Governing Board approval. Employment with Monterey Peninsula College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit proof of freedom from tuberculosis and proof of eligibility to work in the United States. Employees must sign the Oath of Affirmation of Allegiance, and submit fingerprints for California Department of Justice clearance. California School Employees Association Membership or an approved alternative is required.

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