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ServiceNow Administrator / Developer
Job Description
Posting Number
PG192260EPInternal Recruitment
NoWorking Title
ServiceNow Administrator / DeveloperAnticipated Hiring Range
$90,000 to $120,000Work Schedule
Monday thru Friday, 8 AM to 5 PM Eastern, Hybrid based on business needsJob Location
Raleigh, NCDepartment
ServiceNow Development & AdministrationAbout the Department
NC State’s ServiceNow team provides application development and support for multiple colleges and administrative departments across campus. We embrace DevOps and Agile methodologies in a collaborative environment as we develop and support workflows, process automation, integrations and service portals across ITSM, ITOM, HR and GRC modules and various custom scoped applications. We define and deliver solutions that are scalable and secure while consistently improving user experience and operational efficiency.
Essential Job Duties
As an NC State IT professional, your voice is important in driving the direction and success of the ServiceNow platform. You will have the best of all worlds, from input on strategy, roadmaps, technical engineering and operational best practices, to day-to-day support and administration. We foster a collaborative environment and champion your personal and professional growth to ‘Think and Do.’
Strategy
Strategy
- Participate in roadmap development and consult on platform capabilities
- Support requirements, scoping and design workshops
- Proactively research new capabilities and features and make recommendations to process owners and key stakeholders
- Provide technical coaching and support to other IT professionals across campus
Development
- Translate functional requirements to technical specifications, ensuring requirements are well documented
- Develop workflows to automate business processes including service catalog items, record producers and order guides
- Assess, build and support approved integrations
- Acts as customer administrator in Now Support to evaluate and activate plugins
- Actively support the agile process and lead code reviews to validate application functionality built by other developer(s)
- Support the system administration functions prior to promoting configurations between environments
- Create test plans and coordinate test activities, including unit testing, system testing, and user acceptance testing
- Build dashboards and reports for internal operations and guide process owners and users to build meaningful reports and metrics
Systems Admin
- Perform day-to-day platform administration, monitor performance, identify and remediate errors to assure stability and usability across all environments
- Administer releases for upgrades and patching
- Manage instance security, user/group access, administration, access control and perform security audits
- Resolve platform related incidents & fulfill service requests
- Manage incident escalation or cases directly with ServiceNow support
Minimum Education and Experience
Mid-career with Masters and 1-2 yrs experience or BA/BS degree in any of the following: Computer Science, Computer Engineering, Computer Information Systems, or Computer Systems Engineering or equivalent years of experience and 2+ years systems administration experience.
Other Required Qualifications
Technical Skills:
- Experience with the following software languages: JavaScript, Powershell, HTML, JSON, CSS, AJAX
- Hands-on experience with ServiceNow administration, configuration, maintenance, support and upgrades
Professional Competencies:
- Analytical Skills: Able to evaluate and troubleshoot, technologies, system and design configurations to be used in products to attain optimal performance and efficiency
- Judgment: Incorporate past experiences, stakeholder needs, priorities, facts, and constraints to make recommendations most beneficial for the University
- Communication: Able to collaborate and consult with customers or process partners, influence adoption and document information that can be easily consumed by customers and other IT professionals
- Customer Focus: Able to think like the customer, anticipate features and functionality that align with customer needs, actively listen for understanding
- Teamwork: Work individually and collaboratively toward common goals, celebrate successes and share lessons learned and take time to understand how to leverage or augment team strengths
- Attention to Detail: Catch mistakes, errors or changes before they roll into production
Preferred Qualifications
- 3+ years ServiceNow implementation/development/administration experience
- Certified ServiceNow ITSM Professional
- ITSM V3 or V4 certifications and process experience
- Must hold or be willing and able to obtain a ServiceNow Certified System Administrator credential
- Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
- Knowledge of and experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
- Experience with workflow editor and flow designer
- Experience with database design schemas, data modeling, data structures and algorithms
- Familiarity with loading, transforming and importing data in ServiceNow
- Experience enabling data integrations between various existing systems
- Hands-on experience in any of the top cloud platforms
- Familiarity with software development testing processes and tools, automated test frameworks
- DevOps, Lean, Agile or Scrum training, certifications and experience
- Ability to provide recommendations on system access control
- 8 years related experience
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required
NoCommercial Driver's License required
NoJob Open Date
12/08/2022Anticipated Close Date
Open Until FilledSpecial Instructions to Applicants
In addition to your application please submit a resume. You may also submit an optional cover letter.
Position Number
00101379Position Type
EHRA Non-FacultyFull Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventIs this position partially or fully funded on ARRA stimulus monies?
NoDepartment ID
513001 - Technology Support ServicesAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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