Summary

Work collaboratively with all members of the Cardiovascular Medicine clinical team (over 50 providers in complex sub-specialty clinics) and administrative team in the FCVC Clinic to perform grid management/ Template Editor support including addressing exam room approval inquiries. Additionally, perform charge reconciliation for CVC Clinic encounters. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Sign on Bonus 

Responsibilities*

Essential:

• Provide expert skill in navigating clinic grid openings and closures and provider template redesign changes

• Effectively oversee and coordinate associated rescheduling operations for routine closures with Call Center to ensure minimal impact to Bump Rate

• Effectively address urgent clinic closures and reschedules due to Template Redesign independently

• Serve as point person to provide room allocation for urgent and routine add on clinics/ appointments.

• Routinely monitoring of Outlook and Michart inbasket inboxes for clinic room/grid change requests to fulfill in a timely fashion

• Management of the affiliated rooming Outlook Calendar to preserve accuracy

• Expected to be proficient in identifying problems, seeking and implementing solutions as it relates to Provider Templates and the associated Cadence functionality

• Perform Charge Reconciliation for CVC Clinic visit encounters, including CVC Remote Monitoring encounters.

• Demonstrate proficiency screening for appropriate CPT codes and modifiers based on visit type

• Communicate with Physicians, Mid-level providers, nursing, and medical assistants to facilitate encounters getting closed with needed charges for complete revenue cycle.

• Support the associated Billing workques: WQ 1066 and WQ 1276

RELATED DUTIES

• Perform other related duties as assigned.

SUPERVISION RECEIVED

• Direct supervision received from the FCVC Clinic Administrative Manager.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Required Qualifications*

• High School Diploma or GED.
• 3 – 4 years of experience.
• Knowledge of basic medical terminology.
• Proficient scheduling utilizing Michigan Medicine scheduling systems
• Familiarity with professional medical billing.
• Demonstrated customer service excellence
• Welcoming and approachable demeanor with a consistently positive and professional attitude
• Ability to work well independently as well as collaboratively within a team setting
• Strong organizational, problem-solving, and prioritization skills
• Ability to multi-task and work in a high-volume area
• Demonstrated active listening, verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Demonstrated excellent attendance and reliability
• Requires flexibility in all aspects of work assignments.
• Serve as role model for service excellence and FCVC core values. 

Desired Qualifications*

• Experience working within a large, complex, outpatient healthcare setting.
• Previous experience working with clinical staff (nurses, mid-level providers, and physicians).
• Demonstrated leadership skills. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.