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Student Support Specialist
The W. P. Carey School of Business Undergraduate Programs Office is committed to the success of our students during their time at ASU and beyond. We are looking for service-oriented individuals who are committed to serving a diverse student body and can incorporate a “Business is Personal” attitude. Successful candidates will have strong technical and organizational skills, a “How can I help?” approach, excellent time management skills, and be able to work independently as well as collaboratively.
Student Support Specialists are a specialized team within the Undergraduate Advising Office that jumps in and is willing to help out whenever and wherever is necessary; this includes handling all incoming calls and emails for our undergraduate advising office, working independently with students in-person as they enter the advising office, assessing and researching transfer credits, attending Camp Carey, assisting with new student orientations, and attending W. P. Carey Convocations. In addition, candidates must be comfortable with change and be able to adapt quickly.
Days and Schedule: Work hours commensurate with the Undergraduate Programs Office hours: Office is open Monday through Friday from 8:00 am – 5:00 pm. Schedule may include some evening and weekend hours based on office events.
Scope of Search
Grant Funded Position
- As a member of the front desk staff in the Undergraduate Programs advising office, Student Support Specialist greet all visitors entering the office
- Checks students into their scheduled advising appointment
- Assist in managing the daily advising appointment calendar, which includes rescheduling and cancellation of appointments as needed
- Provide assistance and support to students and visitors utilizing their knowledge of Arizona State University and the W. P. Carey Community
- Support students through complex academic situations to aid in their understanding of policy and procedures (including, but not limited to: withdrawals, overrides, and student accounts)
- Offers referrals for nonacademic issues and/or concerns to students and visitors (including, but not limited to the offices of: Student Health, Counseling and Consultation, and Financial Aid)
- Handle case management through Salesforce and SOS by reviewing incoming student requests and responding to inquiries, or distributing inquires to the appropriate team
- In addition to supporting the front desk, Student Support Specialist will split time administratively supporting current students as well as incoming transfer students by evaluating transcripts to interpret degree audit reports
- Provide degree audit exceptions when needed as part of the WPC transfer credit evaluation process for new transfer students; this may also include communicating with various ASU offices to post exceptions
- Constantly remains up-to-date on changes and upcoming events within the university and WPC, this involves online research, making connections with other ASU offices, and developing open communication across all of ASU to best service students
- Participate in recruitment/admissions, retention, career development, and student engagement activities, including teaching a student success course, attending Camp Carey, assisting at new student orientation, and attending W. P. Carey convocations
- May supervise student employees on special projects
- Performs general administrative and clerical duties (including, but not limited to: organizing mail, coordinating offices, delegating supplies, rescheduling appointments, etc.)
Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
- Experience working in a high-volume, service focused environment
- Evidence of effective customer service skills; team work
- Evidence of effective communication skills
- Demonstrated use of problem-solving skills; critical thinking; and time management skills
- Ability to rapidly adapt and effectively utilize new technology, practices and policies
- Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
- Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
- Demonstrated knowledge of Microsoft applications (i.e. Word, Excel, Outlook)
- Use cognitive ability to provide students with an understanding of policies, procedures, and requirements of various degree and certification programs within the school of business, as well as ASU wide policy and procedures
- Communicate effectively to develop and update advisement materials in various formats (electronic, hard-copy, etc.)
- Coordinate and present information to current and prospective students, parents, and visitors
- Rapidly learn, adapt, and effectively utilize new technology, practices, policies, and methods
- Embody a, “How can I help you?” mentality and be embedded in a “Business is Personal” culture
- Work with students independently as well as a large team environment
- Work extended hours, including evenings and/or weekends as needed
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
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Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
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Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.
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