The Network Float Practice Coordinator -Admin will report to the Senior Manager, Network Operations. The Network Float Practice Coordinator is responsible for scheduling functions in a floating capacity supporting the satellites.  These functions may include, but are not limited to, providing customer service to patients, including check-in/check-out services, updating patient information, and answering incoming calls and non-clinical patient questions.  He/she may also assist with the registration of new patients including the collection of demographic information and insurance information. 

The Network Float Practice Coordinator provides administrative support to the satellites, which may include typing, filing, scheduling meetings, and independently completing projects as assigned, such as producing reports, spreadsheets, presentations or other documents as needed.

SPECIAL WORKING CONDITIONS:

This position will cover our Foxborough, South Shore, and Milford satellites. Travel is required to these satellite locations on a weekly basis to ensure that the Float PC understands all the processes at the specified locations. The Float PC will be expected to cover on-site if the Satellite NPC is out on leave, out sick, or on vacation.  Partial remote 1-2 days if schedule allows.

Provides advanced communications support, screening calls, and determining appropriate action in
response to all inquiries.

Responsible for patient check-in functions:

• greets patients; arrive patient in Epic; print wristband and verify patient’s DOB on wristband,
• confirms patient’s demographics (address/phone numbers etc.) and insurance information,
• reviews patient “alerts” in Epic and reconciles i.e.: patient contact information, Medicare Survey etc.,
• completes annual Registration Update if necessary,
• review “type” of patient appointment and ensure necessary forms are completed.

Responsible for patient check-out functions:

• reviews encounter form from the MD/RN for completeness and schedules all appointments,
• prints patient itinerary of next appointments and make sure that patient is comfortable with
  all next steps.

Provides general administrative support to the satellites and network operations leaders:

• prepares documents and correspondence that may be highly confidential or politically sensitive in nature,
• plans and coordinates meetings and schedules, may coordinate conferences or other group meetings, participates in the coordination of department/program activities, plans and coordinates compliance-related actions,
• ensures reports and other documents are prepared in a timely manner.  

Provides administrative support of Practice:

• Answers phones for unit, triages calls as necessary according to office procedures,
• Serves as a liaison between patient/family/provider; resolve issues directly or ensures appropriate management of calls by others,
• Recognizes emergencies and responds appropriately using SOPs and critical thinking skills,
• Provides general disease or program specific information to callers/patients within the PC scope of knowledge and authority.
• Other duties as assigned.

MINIMUM JOB QUALIFICATIONS:

• High School Diploma required; BA/BS preferred.
• No experience required, 2 years of experience in a healthcare or office setting preferred.  Knowledge of Institute policies and practices preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent written and oral communication skills, interacts and communicates effectively with others.
• Ability to treat customers/patients with dignity, compassion, and respect.
• Strong customer service skills and the ability to interact professionally with peers, leadership and external contacts.
• Demonstrates an ability to identify customer/patient needs and in a timely manner.
• Must possess the ability to maintain confidentiality and pay attention to detail.
• Knowledgeable of computer applications including Microsoft Office, Microsoft Outlook, and Excel.
• Knowledge of DFCI Epic, and host hospital EMRs
• Excellent ability to organize, prioritize and follow-through
• Displays teamwork/cooperation.
• Displays an understanding of how his/her job relates to the overall work processes and other functional areas.
• Displays ability to respond constructively to peer and supervisory suggestions and direction.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.