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IT Support Specialist
Job Description
Posting Number
20141472SPosition Title
IT Support SpecialistLocation
District OfficeDepartment
ITS DIST (DEPT)Position Number
1C0451Percentage of Full Time
100%FLSA
Non-Exempt (accrues overtime)Months per Year
12Min Salary
$87,612 (annual)Max Salary
$112,152 (annual)Position Type
Classified PositionsWho We Are
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.
The College and the District
The San Mateo County Community College District is home to Cañada College, College of San Mateo, and Skyline College. All three of our colleges are designated as Hispanic Serving Institutions enrolling approximately 20,000 students each academic year. San Mateo County Community College District has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on the San Mateo County Community College District’s Educational Services & Planning website.
Who We Want
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.
The Position
The IT Support Specialist has primary responsibility for managing the IT program’s production schedule, maintaining system security and email administration, and serves as a support liaison to the user community. Public contact is extensive and involves interaction with staff at all levels of the organization, other educational institutions, governmental, funding, and compliance agencies. A high degree of independent judgment and creativity are required to resolve a variety of problems that may occur. The IT Support Specialist must possess a combination of functional and technical expertise and will assist ITS staff with research, analysis, and communication of policies and regulations and their impact on the district’s enterprise software (Ellucian Banner™) and other systems configuration. A level of analytical thinking, problem-solving, and attention to detail is needed as the impact of activities performed can potentially have great consequences over processes, public relations, and/or institution funding; however, supervisory controls and the ability to rely on the assistance of other members of the technology support team will reduce the risk of serious errors. An IT Support Specialist can lead the work of other staff and student assistants as assigned. The position reports to the Chief Technology Officer.
Duties and Responsibilities
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
- Manages and supports IT programs job schedules using automated system
- Creates and maintains user accounts for the network, email, and a variety of additional systems, troubleshoots problems associated with authentication and access
- Responds to ITS Helpdesk requests as they come in
- Develops and maintains procedures and guidelines for job schedules
- Troubleshoots reported problems and, when appropriate, works with other IT staff for resolution
- Maintains a high level of interaction and communication throughout the organization
- Supports ad-hoc user requests for reports or data
- Runs queries and reports
- Assists in the development of procedures and training materials for a variety of business processes
- Provides technical/functional information to users as needed
- Participates in various district committees, project teams, or workgroups
- Establishes and maintains academic calendars and terms online, roll courses and establish and maintain rules tables for the instruction office and admissions and registration procedures
- Attends workshops, seminars, and other meetings to maintain technical currency
- Monitors the online registration system to ensure a smooth and efficient process
- Assists in the analysis and development of specifications for new procedures, forms, and reports
- Performs testing for newly developed or modified forms, programs, and reports throughout the development cycle as well when enterprise system upgrades occur
- Coordinates and maintains off-site storage of system backups
Minimum Qualifications
- Associate’s degree from an accredited institution in computer information science, business administration, or a closely related field OR an equivalent combination of education and experience
- Must be highly motivated and detailed oriented
- Excellent verbal and writing skills to document project plans, procedures, policies, and to communicate with staff, management, and faculty
- Skills in data analysis and problem-solving
- Ability to discuss technical issues with non-technical staff in a manner that is clearly understood
- Demonstrated skill in establishing and maintaining effective working relationships, and communicating respectfully and professionally with people at all levels in the organization
- Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff
- Skills in working effectively as part of a team
- Possession of a valid California Drivers’ license (or the ability to obtain one) and have the ability to drive a motor vehicle
Knowledge, Skills and Abilities
- Skill in developing and maintaining production schedules, logs, manuals, and necessary statistical reports
- Knowledge of procedures regarding the development of academic schedules, registration, grade processing, academic history, and periodic fiscal processing
- Skill in oral and written communication, which includes developing procedures, written reports, and oral presentations
- Previous experience training and directing the work of others
- Skill in working under deadlines and other pressures
- Ability to communicate effectively with persons of varying cultures and language groups
Physical Requirements
This classification requires sitting or standing for prolonged periods of time, dexterity of hands and fingers to operate a computer keyboard, touch screen and mouse; attention to detail; flexibility; ability to adapt to rapidly-changing situations; listening and comprehension; patience; tact; good memory for details.
Preferred Qualifications
- Knowledge of the Ellucian Banner™ products desired
- Background in higher education with a preference in California Community Colleges desired
Benefits
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.
Open Date
01/09/2023First Review Date
01/30/2023Open Until Filled
YesSpecial Instructions Summary
Required Application Materials
All applicants are required to submit:
1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).
2. A resume that details all relevant education, training, and other work experience.
3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.
Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.
For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Web Page: www.smccd.edu/hr
All applicants are required to submit:
1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).
2. A resume that details all relevant education, training, and other work experience.
3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.
Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.
For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Web Page: www.smccd.edu/hr
Conditions of Employment
Prior to employment, the selected candidate will be required to complete the following:
1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
EEO Statement
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.
Accommodations
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation requests and a copy of the Americans with Disabilities Act applicant procedures can be made by completing our: Applicant Reasonable Accommodation Request Form
Annual Security Report
San Mateo County Community College District’s (SMCCCD) 2021 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2021 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2021 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2021 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures and resources.
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