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Senior Vice President, Administration and Chief Financial Officer

Goodwill of Central and Southern Indiana

Job Description

Goodwill of Central and Southern Indiana
Senior Vice President, Administration and Chief Financial Officer

Position Specifications

Position: Senior Vice President, Administration & Chief Financial Officer
Company: Goodwill of Central and Southern Indiana
Location: Indianapolis, Indiana
Reporting Relationship: Chief Executive Officer
Website: https://www.goodwillindy.org/

Company Background
Since 1930, Goodwill of Central & Southern Indiana has helped Hoosiers become more economically self-sufficient through employment, education, job training and other services. Today, we are one of the largest of the 155 Goodwill organizations in North America, providing services to many thousands of individuals and families each year. Goodwill of Central & Southern Indiana serves 39 Hoosier counties and is a certified agency of United Way of Central Indiana.

The next three years have the potential to be among the most important in our more than 90-year history. Although the COVID-19 pandemic created obstacles, Goodwill remained vigilant, working with our employees, board members and other supporters to make decisions that have put us in a place of strength. We are excited to deliver a Strategic Plan that expands and leverages existing opportunities, while also identifying, exploring, and developing new ones. One idea that is introduced in the new Strategic Plan is the concept of One Goodwill. Goodwill offers a range of services and programs, with those we serve entering our ecosphere through many different paths, like our high schools, Nurse-Family Partnership program or as an employee at one of our facilities. The families we serve often face a spectrum of challenges, so our goal is to create a seamless path between these programs to ensure those we serve have access to all of the resources they need to achieve success. The more we can collaborate and work together to deliver vital services and resources, the better prepared we will be to meet the promises of our mission.

Our strategic plan includes five primary areas of focus:

  • Social Enterprise
    • Goodwill will operate and grow viable businesses that provide the funding needed to sustain and build on current and future initiatives, while continuing to execute our mission within operations.
  • Generational Impact
    • Goodwill will foster an environment of support and learning, providing all those we serve with opportunities for skill attainment and knowledge gain, benefiting them and future generations.
  • People
    • Goodwill will be an employer and service provider that ensures employees and persons served are cared for holistically, meeting people where they are and connecting them to additional resources when needed.
  • Community
    • Goodwill will engage, listen to and inspire others to support our mission, developing relationships that lead to informed supporters, new participants and strong advocates.
  • Diversity, Equity, and Inclusion
    • Goodwill will work internally and develop external partnerships to create a culture and workplace of acceptance and belonging that is the change we want to see in our communities.

With more than 75 Goodwill retail sites, our retail operation is an important and large part of who we are and what we do. It fuels our good work in central and southern Indiana, generating revenue for critical services while providing job opportunities for thousands of Hoosiers, many of whom face limited job options. Everything we do, including our retail operations, helps us further our mission of empowering people to increase their independence and reach their potential. From education, to health, to employment, all of our programs and services – made possible through your support – provide life-changing opportunities to those who connect with Goodwill.

Organizational Values
Goodwill changes lives every day by empowering people to increase their independence and reach their potential through education, health, and employment. We adhere to and represent the below organizational values on a daily basis.

  • Innovation
    • Goodwill identifies gaps, evaluates opportunities and risks, and creates solutions that significantly advance our mission.
  • The Value of the Individual
    • Goodwill demonstrates respect for the dignity, worth and uniqueness of all people.
  • Learning
    • People grow and build confidence when they learn and apply knowledge.
  • Employment
    • People can reach their greatest potential through employment.
  • Self-sufficiency
    • Goodwill believes in every person’s ability to define, work toward and achieve greater independence.
  • Lasting Impact
    • Goodwill values solutions that result in long-term, social impact that affects multiple generations.
  • What We Do
    • Goodwill offers a variety of employment, education and health services geared toward helping individuals and families become economically self-sufficient.

Key Responsibilities
The Senior Vice President of Administration and Chief Financial Officer (SVP-CFO) is an integral member of Goodwill’s executive staff team. The SVP-CFO reports directly to the Chief Executive Officer and works closely with other executives leading day-to-day financial and support functions. The SVP-CFO works with the executive team to prioritize business initiatives in a financially responsible manner that is properly supported by the support areas of the organization, oversees net assets in excess of $168 million and annual operating revenue greater than $225 million, effectively balances strategic responsibilities with the tactical day-to-day and demonstrates a sense of urgency to ensure support functions do not impede operational results.

The SVP-CFO oversees four direct reports (representing the department heads of each corporate support functions led by the SVP-CFO) including the Vice President of Finance (VP-F), Vice President of Human Resources (VP-CHRO), Vice President and Chief Information Officer (VP-CIO), and VP, Marketing, Communications & Chief Diversity Officer (VP-CDO). The total headcount across the support areas under the pursue of the SVP-CFO exceeds 70 employees. The SVP-CFO provides strategic leadership and tactical support to each of the aforementioned executives and the support areas under their purview. Ensures services to Goodwill are provided by a highly competent internal staff in each area and supplemented with external resources as required.


Administration and Management

  • Oversee the Finance, Accounting, and Payroll, including Goodwill Education Initiatives (GEI) functions. Provides executive responsibility for all financial functions at Goodwill and GEI. Includes, but is not limited to, accounting, financial reporting, policy, compliance, risk management, audits, tax, treasury, borrowing, and cash management. The SVP-CFO serves in a corporate officer function as Assistant Secretary/Treasurer.
  • Effectively oversee Human Resources, including benefits and wellness, employee training and development, employee engagement, and talent acquisition. Provide strategic engagement for executives in staff compensation strategy and planning, employee development initiatives, recruitment strategies, and employee benefits matters.
  • Ensure strategic partnership with executive team members that includes alignment of organizational goals with a comprehensive approach to marketing, as well as a content-driven, customer-centric approach to various audience segments, business-to-business development, service outsourcing, student recruitment, fundraising, and brand awareness.
  • Executive partnership to ensure that our technology strategies (including applications, infrastructure and information, security, and telecommunications) converge and integrate with the strategy and goals of the corporation and its diverse business units thus enabling Goodwill to leverage technology to grow our businesses, increase mission impact, optimize costs, and increase customer satisfaction.

Organizational Leadership and Strategy

  • Acts as the primary financial liaison to Goodwill of Central and Southern Indiana’s four boards of directors. Coordinates and leads audit and finance committee meetings, investment committee meetings, and reports at each of Goodwill’s board meetings. Occasionally provides one-on-one education for board members requesting to learn more about Goodwill’s operations and finances.
  • Assesses organizational performance against budget and makes actionable recommendations. Participates in developing and implementing short- and long-term strategic plans that supports the organization’s vision and goals; translates the strategic plan to staff to ensure support; and modifies the plan in response to changing internal and external factors.
  • Demonstrated ability to identify, recruit and develop high-performing teams that deliver consistent value in a highly complex organization. Robust leadership and management skills; capacity for motivating employees; cultivated people skills (including the ability to sense and empathize with employee concerns); coaching, teaching, and mentoring ability. Unquestionable ethics in establishing a workplace environment that promotes the dignity of people and the diversity of talent, while enabling others to serve society.
  • Serves as primary financial contact for insurance brokers and providers, lenders, lessors, governmental entities, investment advisors, fund managers, and outside legal counsel.
  • Acts as a gatekeeper as required to ensure the appropriate use of external resources like consultants and attorneys.
  • Guide the organization and its diverse internal and external stakeholders through goal setting and prioritizing, long-range planning, and growth in partnership with the Chief Executive Officer.

Professional Experience

  • Significant direct management of a corporate accounting/finance operation (as Controller, Chief Financial Officer, or equivalent) is required. A public accounting background is highly desirable. Experience with financial institutions, treasury management, borrowing, taxable and tax-exempt debt is a requirement. Demonstrated financial and accounting acumen, including budgeting, financial analysis, reporting, compliance, and negotiation skills.
  • Minimum of twelve years’ experience with increasing responsibilities for leadership, management, and support of finance, human resources, marketing, information technology, and risk management or some combination thereof.
  • Progressively responsible track record of demonstrated successes supporting a diverse workforce modelling key behaviors in diversity, equity, and inclusion initiatives.
  • Proven track record of establishing, architecting, and nurturing high-performing, positive, enjoyable cultures.
  • A thought leader with a proven track record of leading through change and ambiguity. Possesses a broad blend of technical expertise, business acumen, and leadership skills.
  • A working knowledge of complex accounting, payroll, and HR systems as well as standard office software packages, particularly Microsoft Excel and Word.
  • Project management skills include identifying, coordinating, and completing commitments on new projects and delegating project tasks effectively to team members. High level of acumen around quantifying and measuring the impact of systems, processes, and policies.
  • Superior presentation and interpersonal skills are essential; this includes the capacity to effectively translate complex technical language and issues into terms that are easily understood and actionable, and the ability to build effective relationships with corporate officers, leaders, board members, vendors, and others inside and outside of Goodwill.
  • Excellent oral and written communication skills, including listening, and an ability to communicate effectively with and at all levels of the organization.
  • Self-motivator, independent, cooperative, flexible, creative, innovative, collaborative problem-solver.
  • Effective negotiation skills with vendors, contractors, consultants, and others, and a demonstrated ability to outsource as needed.


  • Bachelor’s degree in accounting or finance is required, as well as an advanced degree (MBA or equivalent).
  • CPA designation preferred.


  • Interested and qualified candidates are welcome to submit a resume via the application portal on the Korn Ferry website. Inquiries and nominations may be directed to: CFO.GWCSIndiana@KornFerry.com

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