Job Description

• Provide academic advising during the day and limited evening engagements in the environments of individual consultations, group events or presentations, and tabling, for both current and aspiring business students on such topics as major or minor choice, curriculum selection, study skills, scholarship and club opportunities, and other academic-related areas;
• Plan and implement academic-related events and perform outreach to business students for retention efforts;
• Develop online programs and workshops on academic planning, orientation, and academic status for academic development;
• Develop, disseminate, and maintain resources to assist students with academic planning and development of academic/career/professional knowledge and skills;
• Coordinate complex activities to support student academic planning; and
• Understand and implement proper use of rules and procedures concerning confidentiality.

• Create and manage student services program operations, establish goals, develop and implement methods to evaluate and assess program effectiveness, and modify policies and procedures to enhance the overall efficiency of the office;
• Create and implement new initiatives, programs, and services to better enhance the overall experience of BUS students; and
• Represent the School of Business as a liaison to University offices or by serving on various committees across the University to maximize student retention programming efforts.

• Input individual student contact information into Salesforce database to provide immediate access for other advisors and consistent advising information for students;
• Write appropriate notes summarizing important information concerning the contact;
• Utilize the Student Success Collaborative (SSC) database to create and/or participate in campaigns for targeted outreach to select students;
• Manage availability within the Student Scheduler in SSC to enhance the student experience for scheduling appointments;
• Utilize Patriot Success database to assist with Mason’s retention efforts;
• Utilize Banner INB student information system to review student transcripts, records, course registration history, and entering course overrides; and
• Research and respond to student inquiries by email.

• Provide feedback for updates to School of Business online materials to reflect changes in policies and programs;
• Maintain student records utilizing Salesforce;
• Maintain open professional communication with faculty and administrators to share information and align academic services with the school’s mission;
• Provide input on student request decisions and participate in appeals committee as asked;
• Provide accurate interpretations of policies and procedures for students, parents and faculty;
• Assist with processing of graduation audits, notify students of discrepancies and follow up with them on options; and
• Assist with updates to orientation materials each semester.

• Create and manage special events and projects as assigned by leadership in the Office of Student Success and Academic Services; and
• Assist the Assistant Director of Student Success & Academic Services with programming initiatives.

• Bachelor’s degree, or an equivalent combination of education and experience;
• Academic advising experience;
• Ability to develop, implement and manage academic programs and services;
• Excellent organizational, communication and presentation skills;
• Team work, collaboration, networking and development;
• Experience with Microsoft Word, Excel, Access and PowerPoint; WordPress; and in the use of the Internet; and
• Ability to manage multiple tasks and work independently.

• Master’s degree or equivalent education and experience; and
• Knowledge of student record databases.

Special Instructions to Applicants

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