Job Description

The UX Summer Internship Program is a critical program within Citizens for cultivating talented, young professionals who aspire to be leaders in designing and developing exceptional digital experiences. As part of this program, you’ll be asked to be part of something larger than yourself and participate in a journey to help customers reach their potential. This deep level of customer-centricity feeds every aspect of our business from developing strategies, how we market our brand, development of products (such as savings, student loans, investments), to the advancement of our channel capabilities (Mobile, Online, ATM, Branch, and Contact Center).

This is an exciting time to join the Bank as we strive to provide the most simple and personal banking experience, gain customers’ trust, and become their bank of choice for financial products, services, and advice. You have a unique opportunity to jumpstart your career through hands-on, impactful projects, comprehensive training and development, and exposure to executive leadership, paving the way for a robust career at Citizens Bank.

In this 10-week program, you will have the opportunity to gain a strong understanding of UX at Citizens. You’ll participate in critical projects, meet senior leaders, and develop a transferable skill set that may position you for future full-time opportunities upon graduation.

 

Designed for rising seniors, this program is a great way to gain exposure to the many facets of creating digital experiences and products from feature prioritization through deployment to production.

During the summer you could be working on:

• Concepting new features using wireframes, designs, and/or functional prototypes
• Conducting competitor and industry analysis to inform product roadmaps
• Synthesizing real user data to provide insights on customers’ wants and needs
• Designing digital experiences to increase user engagement and follow thru
• Contributing to group critiques and discussions on solving user problems with design or technology
• Participating in agile ceremonies as part of the software development lifecycle
• Optimizing graphical assets for performant delivery through multiple digital channels
• Presenting solutions to senior leaders

 

As an intern in this program, we will match you with a full-time colleague in your discipline who will serve as your Mentor and help guide you through the duration of the program. You’ll be able to participate in a variety of activities to further develop yourself as a professional. Throughout the summer, you’ll experience:

• 1-day Orientation with all UX interns
• Professional development workshops (such as Personal Branding and Receiving Feedback)
• Weekly Senior Speaker Series with Digital executive leadership
• Dedicated community service activities
• Intern Business Challenge where you’ll work in small teams to solve an organizational problem and present your recommendations to senior management

 

Qualifications

 

Who we’re looking for:

• We’re looking for self-starters, team players, and strategic thinkers.
• To be successful in this program, you’ll need to display strong skills and characteristics including analytical and critical thinking, communication, data analysis, detail-oriented, initiative, interpersonal, leadership, learning agility, project management, relationship building, strategic mindset, and time management.

 

What you’ll need to apply:

• Currently pursuing a bachelor’s degree
• A major in Computer Science, Human-Computer Interaction, Psychology, Art, Design, or similarly applicable focus
• Expected graduation date of May 2024
• Minimum GPA of 3.00 required (3.50+ preferred)

 

• For the RESEARCH track, interns are highly encouraged to work onsite at our Westwood, MA office. Here, our team can expand their work in our new usability testing center!

 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws

 

Equal Employment and Opportunity Employer/Disabled/Veteran

 

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates

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