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Colleague Administrator

Denmark Technical College

Job Description

Job Responsibilities

 

Maintain the institutions Ellucian Colleague ERP system by providing best practice preventive maintenance and management. Supports all client SQL databases related to Ellucian applications:  Colleague, portal, self-service, data extracts, patches and upgrades, and CRM based products.  The position also provides involves delivery of training through workshops and other faculty professional development opportunities.
 
  • Configures and maintains the College ERP relational database management system; install, configure, and manage local relational databases, as required; support hosted solutions and ensure DTC has full access to all college data. Evaluate data analysis models and procedures. Manage system and data integrity; regularly monitor system to ensure maximum performance and availability.
  • Provides end-to-end technical support and problem resolution; maintain contact with vendors and software support to escalate problem resolution. Provides cross-functional and after hours support as required. Work with IT operations to protect the database against threats or unauthorized access. Maintains user accounts; create/modify accounts and assign security levels. Conducts account audits on a periodic basis.
  • Assists and documents business processes for departments related to the successful use of Colleague.
  • Other tasks as assigned by the Director of Information Technology.
     
     

 

Minimum and Additional Requirements

 

Bachelor’s degree plus one (1) year of computer technology experience or related field; or high school diploma and five (5) years of experience with Ellucian Colleague as system enterprise administrator.   Experience with Intrinsic Informer is a plus.

 

Additional Comments

 

Proficiency with Microsoft SQL. Knowledge of computer hardware, software, programming languages, analysis, and educational systems. Must understand security and data integrity controls and protocols.

 

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