Under general supervision of the Campus Director and direct supervision of the Office Manager, the primary responsibility of the Front Office Clerk I is reception. The Front Office Clerk I is the first point-of contact for parents, students and visitors in the front office and calling in to the front office. The Front Office Clerk I must foster high quality customer service and a positive front office environment.

ESSENTIAL JOB FUNCTIONS:

• Greets individuals entering the building (i.e. visitors, parents, students, vendors, etc.) for the purpose of responding to inquiries; and/or directing individuals to appropriate location in accordance with established building and child safety procedures.
• Answers telephone system for the purpose of screening calls, transferring calls, appropriately responding to inquiries and/or taking messages.
• Supervise student helpers by monitoring their whereabouts, giving guidance with responsibilities, tracking their attendance and monitoring completion of assigned duties, i.e. Safety Patrol.
• Serve as first POC parent requests for information or concerns and student check-in and out procedures.
• Enforcement of safety policies and procedures.
• Directs parents through the established protocol for concerns or complaints.
• Maintain strict confidentiality of all students records and enforces all confidentiality requirements with parents, students and staff.
• Receives sorts and forwards incoming mail.
• Assist with and/or draft memos and bulletins in Constant Contact (i.e. Friday Focus and Weekly Reminders).
• Maintain a calendar of school events.
• Maintain records, payments and participation forms for students involved in the various sports activities or extra-curricular clubs.
• Track and maintain records of payment for CPA activities and school sales.
• Assist with other related clerical duties as required by the administrative team including Attendance, Report Card Processing, Filing, etc.
• Respond professionally to inquiries or complaints.
• Communicate professionally, effectively and efficiently using whatever communication method or device required (telephone, intercom, email, or person-to-person)
• Operate/use a variety of automated office machines and other office equipment

This list of essential functions is not intended to be exhaustive.

QUALIFICATIONS:

• Graduation from high school or GED, plus reading and writing skills sufficient to perform duties and an understanding of basic computer programs and front office equipment.
• Must understand basic accounting.
• Valid Florida Driver’s License required.

PREFERRED QUALIFICATIONS:

• Prior school receptionist/administrative experience preferred

Job Type: Full-time

Pay: From $29,160.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: One location