Who you are

• Operations master and lover of process. You operate with focus and efficiency and aren’t fazed by complex operations with interdependent parts. You have demonstrated success running efficient and effective operations that prioritize quality of experience.
• Person-centered. You are an experienced people manager and skilled at building relationships with others. You understand that context matters and ask the right questions in order to meet people where they are. You are a dependable team player and enjoy working collaboratively towards a common goal.
• Culturally humble. You understand what it means to work in a country context different from the U.S. with sensitivity, humility, and diplomacy. You lead knowing that those who are closest to and most impacted by the work should be central to shaping systems and processes.
• Strategic thinker and problem solver. You are able to make connections across workstreams, identify risks and blockers, and propose innovative solutions to address them. You have experience pushing projects forward and know how to navigate complex team structures to accomplish goals and tasks.
• Detail-oriented and data-driven. You are driven by results and informed by data. You pay close attention to the small details of each project and task you are working on, appreciate nuances, and take steps to make sure your work and the work of your team is thorough and complete. You are comfortable reviewing data to meet the needs of each recruitment and admissions cycle. You have experience working with large datasets in Excel or Google Sheets and in databases (like Salesforce).
• Clear communicator. You can communicate clearly, concisely and in a way that ensures a positive experience for the hundreds of prospective volunteers we engage with each month. You are comfortable connecting with new people via email, over the phone and through video calls.
• Comfortable with ambiguity. You understand that it isn’t always possible to have all of the answers in order to move projects forward. You are able to shift gears and reprioritize tasks as your team works to meet the needs of the Crisis Services teams in each country. You are able to read between the lines and seek out information from various sources in order to inform your team’s work.
• Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
• Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

What you'll do

• Lead all aspects of the volunteer programs across international expansion efforts, working in close collaboration with in-country leaders and U.S. staff.
• Contribute to shaping the overall strategy for the international volunteer programs, from recruitment to experience, as the organization embarks on its expansion efforts.
• Ensure International volunteer goals are being met by working with local stakeholders and teams
• Co-manage, along with each in-country Crisis Services Director, a global team of Volunteer Program Managers, each with their own team of staff in-country
• Ensure the day-to-day operations needed for all stages of the volunteer program are running smoothly and efficiently in each country. This includes high-volume volunteer selection and intake, application review, coordinating and conducting interviews, processing background checks, tracking applicant progress, and communicating with applicants along their recruitment and onboarding journey, as well as ensuring volunteers are trained, integrated into a shift schedule, working scheduled shifts, and receiving ongoing support throughout their volunteer experience
• Monitor progress towards weekly, monthly, quarterly and annual goals and KPIs to ensure in-country teams have what they need to meet volunteer program goals
• Initiate and manage projects in collaboration with the U.S. volunteer program teams
• Build a culture of continuous improvement on your team to ensure volunteer applicant intake and screening processes, as well as the volunteer operating models, are reviewed and evaluated on an ongoing basis
• Ensure policies and procedures are up-to-date so that prospective applicants in each country have a clear understanding of expectations at the onset of their experience
• Ensure background check systems are set up and tailored to meet the specific needs in each country, which will include managing relationships with background check vendors and initiating new contracts
• Work cross-functionally to carry out process improvements related to volunteer recruitment and experience
• Clearly articulate to external audiences Trevor’s mission, the work that we do, and the opportunities for incredible people to volunteer with Team Trevor
• Work closely with International Crisis Services, Volunteer Recruitment, and Volunteer Experience colleagues to capture learning from US-based volunteer operations and to share updates and learnings from international expansion work

Benefits

• Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
• Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, and life)
• Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet reimbursement and a reimbursement to outfit your work-from-home space!)
• Fun virtual office environment and passionate team
• Online Subscription to Headspace, a digital meditation platform
• Meaningful work at an organization that is saving the lives of LGBTQ young people globally every day