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Food Service Supervisor
Job Description
Posting Number
PG192903SPInternal Recruitment
NoWorking Title
Food Service SupervisorAnticipated Hiring Range
$37,000 - $39,042Work Schedule
40 hours per week; work hours may vary based on business needs; work schedule may include nights, weekends and holidays. May be required to work some overtime.Job Location
Raleigh, NCDepartment
NC State DiningAbout the Department
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 4 dining halls, 5 convenience stores, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 150 permanent EHRA and SHRA employees.
Essential Job Duties
Other Responsibilities
• Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.
• Perform other duties as assigned to ensure NC State Dining business needs are met.
Minimum Experience/Education
Other Required Qualifications
• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
• Must follow written and/or verbal instructions.
• Knowledge of equipment, cooking methods, measurements, and food safety.
• Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations.
• Excellence in completing all tasks.
• Ability to use or learn to use email and use a PC and MS Office Suite (or similar) proficiently.
• Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.
• Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation.
Preferred Qualifications
• 1 year of barista experience
• 1 year management experience (planning, forecasting, ordering, budgeting)
• 1 year customer service experience
• 1 year menu management system experience
• Experience in hiring, training, employee relations, coaching and team building
• Verbal and written communication skills
• 1 year solving routine problems
• 1 year experience in team building
• Knowledge of proper sanitation, safety and health codes
• Proficient in the use of computers and have the ability to learn new software programs
Required License or Certification
• Certification must be maintained as a condition of employment.
• Must obtain Brand specific certification, if applicable, as required by location within 30 days of employment.
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
12/09/2022Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
12/16/2022Notice to Applicants
Special Instructions
Position Number
00100629Position Type
SHRAPosition Classification Band Title
Food Services SupervisorPosition Classification Band Level
ContributingPosition Classification Salary Range
$31,200 - $60,557Salary Grade Equivalency
GN04Alternate Option
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical EmergenciesTime Limited Position
NoIs this position partially or fully funded on ARRA stimulus monies?
NoDepartment Id
471501 - Dining and Catering OperationsAA/EEO
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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