Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

Acceptable minimum level of education

Acceptable minimum years of experience

Additional Job Information

Posting Number

Other minimum qualifications

• Bachelor’s degree in Education, Communications, Public Relations, Psychology, Business, or related field with 3+ years equivalent work experience, or master’s degree in digital interactive media, adult learning, instructional technology, training/development, or related field with 2 years work experience.
• Experienced in developing, growing, and supporting online communities
• Able to forge strong business relationships and work collaboratively with partners throughout the university
• Able to develop and execute reporting of community engagement using tools such as Tableau and Google analytics metrics
• Both creative and technically savvy in executing responsibilities, ranging from performing daily administrative portal duties, brainstorming creative solutions, to thinking in a strategic marketing capacity
• Able to use Canva and MS Office Suite to produce content; familiarity with educational portal sites/LMS systems (e.g., Canvas and Pathify)
• Demonstrated exceptional communication, time management, and project management skills with attention to detail and dedication to ongoing improvement and adjustment to the online community’s dynamic needs
• Ability to work independently, prioritize tasks, report/present to university leadership, and meet deadlines

Additional Preferred Qualifications

• Worked in a higher education setting
• Instructional design experience
• Managerial experience

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Posting Date

Open Until Filled

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

If TERM position provide projected end date

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Partner with University of New Hampshire program owners/key stakeholders to define and assist in the execution of UNH Online population’s communication needs; develop strong relationships across UNH entities to understand various needs for online students, faculty, and staff alike
• Administrate UNH Online’s portal content delivery including timely, pertinent announcements/tasks as well as UNH Online portal pages and groups for students and faculty
• Review and monitor UNH Online portal activity; escalate concerns/issues as necessary to ensure a safe, inclusive environment among community members
• Liaise with UNH ET&S to define portal requirements and support; request specific portal policy as well as additional customization/functionality of the portal Governance Committee
• Maintain and manage system processes, user profiles/portal roles and support portal/social media content deployment
• Build a scalable business expertise capability, and support network, to address UNH Online community members’ needs

Duty/Responsibility

• Formulate creative approaches to engage students and instill a strong sense of community/belonging; generate and/or oversee content creation when necessary for portal
• Create and maintain reporting to share findings related to community engagement, with multiple levels of leadership, to assess ROI and provide measurable and actionable analytics
• Conduct student satisfaction surveys per leadership guidance.

Duty/Responsibility

• Plan and facilitate training to aid users on how to navigate portal features and follow portal procedures.

Duty/Responsibility

• Provide relevant content creation (e.g., graphics, copy, and video) and social media/site/portal posts by working with UNH Online Marketing Team, UNH CPA team and program teams

Duty/Responsibility

• Perform other duties as assigned

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