Seeking an organized and self-motivated individual to work 20 hours per week to join our UNH Manchester Admissions team in Manchester, NH. Work hours are flexible within the 20 hours, however, must have at least one hour Mon-Thurs. Hybrid remote work and in person work is available. This position is non-benefitted and when in person, is located in Manchester, NH at our admissions office in the Pandora Mill Building.

A typical day will consist of working alongside the Assistant Director of Admissions and collaborating with other UNH departments to support prospective students throughout the application process and contracted international partner communication. Managing a high volume of incoming inquiries, this position will focus on fast and effective communication, ensuring proper data management in our CRM, and offering creative solutions for graduate recruitment. Skillsets that you will gain in this position include, but are not limited to, creative problem solving, versatility, confidence in communication, and Salesforce CRM user experience.

· Serve as the primary contact for UNH Manchester in-person graduate programs’ questions throughout the admissions process

· Serve as the secondary contact for agent and applicant questions throughout the admissions process.

· Support virtual and in-person events hosted by UNH Manchester Admissions

· Oversee dashboards and ad-hoc reporting and communicate to agents, administrators, and staff.

· Respond to walk-in, email, and telephone inquiries from prospective and current applicants, students, faculty, and staff on all matters concerning admission status, student status, Graduate School policies, etc. and track and follow-up with prospective applicants

· Other duties as assigned.

Associate/bachelor’s degree or a high school degree and 3 years in customer service field.

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

The Admissions Department is actively encouraging the application of a diverse pool of candidates, seeking to further its commitment to the inclusion of underrepresented groups. Candidates will also be expected to teach effectively in an inclusive learning environment that values students’ diverse backgrounds and life experiences.

The University of New Hampshire at Manchester is a college of UNH, the state’s flagship public research institution, which offers undergraduate and graduate programs of distinction in the heart of New Hampshire’s largest city. Located in the state’s business and tech hub, the Manchester campus leverages its city location to promote real-world learning, providing research, internship and career opportunities to students and graduates. Teaching excellence is at the core of our mission. UNH Manchester faculty collaborate with students in research, service and creative expression to better prepare them for success in today’s high demand fields. Our campus is equipped with cutting-edge lab and learning spaces, and its central location attracts students from diverse life experiences and cultural backgrounds. For more information about UNH Manchester, visit manchester.unh.edu.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide