How to Apply

A cover letter is required for consideration for this position and must be attached as the first page of your resume. The letter should address your specific interest in and outline skills and experience that directly relate to this position.   Applicants who do not meet these requirements will not be considered.

Summary

The Rackham Graduate School Admissions and Academic Records & Dissertations team is seeking a highly responsible, self-motivated, detail-oriented Student Administration Assistant Associate to provide the highest level of excellence and professionalism. The Student Administration Assistant provides administrative support and ensures excellence in service delivery and data accuracy in the maintenance of admissions and academic records, reports, and credential evaluation. Because we are committed to diversity, we aspire to develop and nurture the individual and collective skills to recognize, celebrate, and deploy difference as a path to engagement, innovation, and the generation of new ideas and knowledge.

PLEASE NOTE: This is a 2-year term-limited appointment.

Rackham is currently offering hybrid work schedules to staff, requiring 2-3 days per week on-site with the remaining time being remote.

To learn more about the Rackham Graduate School visit https://rackham.umich.edu

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

Job responsibilities include but are not limited to:

Administrative support to admissions processes: Enter application data into the Student Administration System, M-Pathways, from the applications that are provided in paper and electronic formats. Assist with processing recommendations of admission provided by the graduate programs; verify Rackham admission requirements are met, finalize the admission status in the Student Administration System, M-Pathways, and order outgoing communications to inform applicants of their status. Assist in verifying and determining the acceptance of international financial documents, entering data into the Student Administration System to create the I-20 immigration form for non-U.S. citizens who need an F-1 visa and order outgoing communications to incoming international students.

Support data verification processes for admissions: Insure data and document matching to allow all documents, including test scores, transcripts, letters of recommendation, essays and other application documents, for an individual to be combined into one file. Determine the cause of documents not matching the correct applicant’s file and address the root cause.

Administrative support to academic records and dissertations processes: Assist with the calculation of grade point averages for Master’s degree audits. Assist with the format check of dissertations submitted by doctoral students; provide feedback to doctoral students for correction. Assist with the preparation of degree lists for Master’s and doctoral students; insure accuracy of the data and eligibility of the student for degree conferral. Assist with various tasks related to Commencement; such as develop a Commencement FAQ, running reports, and assist with the commencement check-in process. Create courses in M-Pathways and complete overrides for Rackham courses, enter data for leave and return of absence requests. Manage pre-defense system and audit pre-defense requirements for students.

Customer Service: Serve as the first point of contact for the information desk and coordinate coverage within the team. Answer information desk telephone and respond to email inquiries to address questions and concerns. Assist in advising graduate program staff regarding policies and procedures. Collect data to support management decisions. Support the process of developing and testing the performance of online systems.

Credential Evaluation: Evaluate transcripts; U.S. and non-U.S., including dual degree enrollments, for Bachelors and Master’s degree equivalency. Calculate the equivalent of a U.S. grade point average on a 4.00 scale. Review non-U.S. transcripts and financial documents for acceptability; verify authenticity and sufficient funds to cover tuition and living expenses. Assist with the research of institutions for accreditation and level of educational degrees offered.

Required Qualifications*

High school education or equivalent and two years of work experience. Demonstrated commitment to exceptional customer service and process improvement. Proficiency in utilizing database management systems as well as Microsoft Office products and Google suite of applications. Strong attention to detail and analytical skills. Demonstrated ability to take initiative to resolve problems effectively. Ability to organize and prioritize work. Handle multiple tasks with efficiency. Excellent interpersonal communications skills; oral and written. Ability to work independently and in a team environment. Strong interest in ongoing professional development. Understanding and appreciation of diverse cultures within the University. Understands and values diversity and the importance of inclusion as demonstrated through a commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization.

Ability to maintain confidentiality, exercise discretion, and handle people with diplomacy under stressful situations and in matters of a sensitive and confidential nature. Knowledge of and strong personal commitment to shared teamwork, continuous business process improvement, and professional development. Understanding and value of diversity and the importance of inclusion as demonstrated through a commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization.

Desired Qualifications*

Bachelor's degree or equivalent combination of education and work experience. Knowledge of Rackham and University student services policies and procedures. Knowledge of IT administrative systems, including M-Pathways recruiting and admissions and student records systems. Experience working with Graduate programs.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.