Tutoring Services is seeking a part-time Front Desk Associate for the Tutoring Center at North Campus in Salisbury.

Front Desk Associates perform basic clerical functions such as data review and document processing, as well as providing excellent reception and general customer service to faculty, staff, and students. Responsibilities may include performing data entry, verifying data, filing, copying, printing, directing phone and walk-in customers, and running standard reports.

Front Desk Associates are under the direct supervision of the Director of Tutoring Services.

High School Diploma or equivalent (G.E. D.) and have the recommendation of an instructor in the class or subject matter.

Proficiency with Microsoft Excel is preferred.

Knowledge of customer service principles, modern office procedures and record-keeping principles; Knowledge of computers and related software applications

Skills such as the ability to communicate clearly and effectively with strong interpersonal skills as applied to interactions with students, coworkers, and supervisor sufficient to exchanging or conveying information and receiving direction; strong attention to detail when reviewing data and compiling reports

Will vary but will require availability between the hours of 9 a.m. – 6 p.m. Monday – Thursday for approximately 15-20 hours per week.

Maintains records for students’ visits in all the tutoring areas per state requirements.

Provides excellent customer service in order to provide all students with a positive experience in the Tutoring Center.

Keep tutors’ schedules and work with tutors to secure substitutes as needed.

Responds to emails, makes tutoring appointments, checks student schedules, answers and returns phone calls, works directly with tutors in the disciplines, and performs other duties as needed in the Tutoring Center.