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Web Communications Specialist

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University of New Hampshire

Job Description

Operating Title

Web Communications Specialist

Long Classification Title

Information Technologist III

Campus Location

Durham

Department

UNH Applications Development

Summary of Position

The Web Communications Specialist, a member of the Software Development Client Services team, works collaboratively with administrative and academic departments and partners across USNH to provide ongoing support and training for websites and software applications. This role requires excellent customer service skills with the ability to apply critical thinking to analyze and determine solutions for client requests, as well as a strong focus on user experience, accessibility, search engine optimization and analytics. Must be comfortable multi-tasking to manage incoming requests while also working on various web projects.

Acceptable minimum level of education

Bachelor's

Acceptable minimum years of experience

3-5 years

Additional Job Information

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

Posting Number

PS3672FY22

Other minimum qualifications

  • Bachelor’s degree and 3-5 years of experience in information technology field; associate and 6
  • years; or combination of education and experience equal to 8 years.
  • Experience with HTML5, Drupal or WordPress content management systems.
  • Experience posting and laying out content including setting up landing pages, using site
  • templates, and updating text and copy.
  • Strong analytical skills to translate client problems into appropriate technical solutions.
  • Excellent oral and written communication skills.
  • Understanding of information architecture, UI/UX, cross-browser compatibility, ADA and
  • general web standards

Additional Preferred Qualifications

  • Experience in higher education, learning or nonprofit organizations.
  • Experience with Google applications including Analytics, Tag Manager, Looker Studio and
  • Marketing Platform a plus.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/52574

Percent Time Information (FTE)

1.00

Grade

23

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

11/29/2022

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Salaried Staff (Exempt)

Appointment Type

Regular

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

Website Configuration and Design:
  • Assist with development, design and updates to websites, collaborating cross-departmentally with a focus on creating a consistent look and feel and optimal usability for multiple audiences. Address information architecture, UX and SEO, and ensure compliance with USNH web policies, accessibility and other standards.
  • Manage daily project operations as assigned. Remain current with new and emerging technologies in web development and online communication technologies. Analyze data and prepare reports on usage of websites to identify successes and weaknesses.

Duty/Responsibility

Client Relations and Support:
Provide customer support by assisting and advising clients concerning the implementation of technology appropriate for their needs; respond to clients’ information technology problems; resolve problems as assigned and coordinate assistance to resolve problems when needed; explore and recommend a comprehensive range of solutions for a broad audience.

Duty/Responsibility

Training & Documentation:
  • In collaboration with USNH colleagues, plan, develop and provide training for website applications, services and tools supported by Software Development. Formats may include online tutorials, classroom sessions and one-on-one support.
  • Develop, maintain and publish end-user documentation and training with an emphasis on online self-help. This may include online articles and short video tutorials.
  • Manage accounts contact lists, financial records, reports and other operational and client information. Familiarity with document management systems and repositories such as SharePoint a plus.

Duty/Responsibility

Supervise students and other duties as assigned.

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