Oversees the daily office responsibilities of admissions, registration, student records, residency determination, and transcripts according to local, state, and federal requirements.

Essential Performance Requirements*
• Manages the routine functions of the assigned Enrollment and Academic Support Services office
• Assures staff compliance with all local, state and federal regulations and laws regarding student admissions, registration and recordkeeping
• Assists supervisor in providing direction, guidance, and knowledge for staff to answer questions and provide accurate information regarding admissions, TCC policies, and regulations of state and federal agencies
• Verifies the accuracy and completeness of submitted documents regarding residency, meningitis shot records, course changes, tuition exemptions/waivers, Texas Success Initiative (TSI), and class reinstatements
• Processes changes to student records including name, social security number, and date of birth
• Coordinates workflow with other departments and programs on campus
• Assists supervisor with staff training and front-line supervision
• Regularly interacts with faculty, campus and district administrators, technical staff; has frequent contact with other colleges
• Assumes responsibility for office activities in supervisor’s absence

Service Excellence
• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through the TCC Institute
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Bachelor’s degree

• Intermediate to advanced experience working with computerized systems and office productivity software
• Excellent customer service and interpersonal skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Typical Office Hours for this position: Monday – Friday 8:00 am -7:00 pm. Shifts vary from 8:00 am -5:00 pm, 9:00 am – 6:00 pm and 10:00 am – 7:00 pm. 

Flexibility required as schedule is subject to change based on department need. Occasional weekend hours during peak times