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Information Technology Specialist
Job Description
Information Technology Specialist
Job Summary
Under general supervision, provide technical support for networked computers and network based computer applications, provide support to faculty, staff and students with administrative and instruction applications.
Essential Functions
- Directly support CCC students, faculty, and staff in a timely and effective manner.
- Provide hardware support for computers, printers, scanners, VOIP phones, conferencing equipment, and miscellaneous technologies.
- Install, troubleshoot, and customize software packages.
- Provide training and training documentation on Smart Technologies in classrooms and work areas.
- Work with server side applets and utilities to customize the network environment for users.
- Offer consultation and recommendations for purchases that will enhance productivity.
- Streamline processes for maximum effectiveness.
- Provide quality end user support for onsite and remote users.
- Provide training as required to meet end user objectives.
- Quickly and effectively diagnose hardware, software and networking issues.
- Correct identified discrepancies quickly or elevate issues to the appropriate party.
- Perform routine maintenance on workstations, printers, and other equipment.
- Perform scheduled operation/functional inspections of classroom technologies.
- Monitor network and server performance.
- Work with video conferencing equipment and infrastructure to provide the best possible service.
- Provide well-reasoned consultation for all end user issues.
- Design and construct Smart Classrooms.
- Supervise or coordinate PC support staff, student support technicians and student lab assistants.
Additional Duties and Responsibilities
Perform additional duties as assigned.
Qualifications
Associate’s degree in Computer Information Systems, Computer Science or related field is preferred. Two to three years of responsible experience in technical systems working with PCs, hardware, system software, and application software. Have an in depth knowledge of current client operating systems. Be familiar with the Microsoft Office package as well as Adobe products. Have a broad understanding of software functionality. Must possess exceptional interpersonal, technical, written and oral communications skill, a service-orientation and the ability to work with diverse individuals in a tactful, productive manner. Expertise in providing in-depth assistance to users in all areas of computer operations, application software utilization, and/or network processes. Ability to work independently and as a team member. Help desk and/or other customer relations experience preferred.
Physical Demands
Work is light to medium in nature with 20 to 70 lbs. maximum weight lifted and frequent lifting and/or carrying of objects weighing 10 to 20 lbs. Work requires climbing ladders, and/or stairs, stooping, kneeling, crouching and/or crawling, reaching, handling, use of the fingers and/or feeling and seeing. Requires small motor functions and eye hand coordination in the use of computer equipment.
Salary Grade
SU 5
Salary
$15.00
Posting Detail Information
Posting Number
P001724
Number of Vacancies
1
Desired Start Date
01/03/2023
Open Date
11/25/2022
Close Date
12/11/2022
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