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Community College of Rhode Island

Job Description



Full Job Description


Advising & Counseling Office


Position Category
Staff - NonClassified


About CCRI
The Community College of Rhode Island is New England’s largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.

We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.

Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees’ values and what it means to work here, learn about our Guiding Principles here.


Posting Details > Special Instructions to Applicants

To apply for this position:

  • Complete CCRI’s online application, and attach a cover letter and resume by the closing date.
  • If attaching a resume complete with education history and/or employment history, please

disregard these sections within the online application.

  • Please include the contact information for three (3) references within the application.
  • Finalists will be required to provide official college transcripts.
  • Please note that all RI Council of Postsecondary Education employees (i.e., full- and part-time

faculty and non-classified employees) must be fully vaccinated and boosted when eligible. Learn
more about CCRI’s vaccination policy here.

Please contact Human Resources at 401-825-2311 (TTY: 401-825-2313) if you require assistance with the online application process.

EEO* Statement*

CCRI is an Equal Opportunity/Affirmative Action employer.

CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status, or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to CCRI’s Title IX Coordinator at TitleIXCoordinator@ccri.edu

The Clery Act requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures they have put into place to improve campus safety.

Job Summary
To provide a broad range of developmental and educational support services to students in the general population and assigned cohorts including, but not limited to, advising, testing and assessment, new student registration, career exploration, transfer and engage in outreach campaigns. To assist with scheduling and training of new advising & counseling staff.

Duties and Responsibilities
Commitment to CCRI’s Mission:

  • Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
  • Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences.
  • Work collaboratively with others and provide quality customer service in a diverse and inclusive environment.

Student Focus:

  • Assist in identifying the needs of students; develop, implement and deliver developmental and educational services and activities designed to meet those needs.
  • Develop and maintain a comprehensive knowledge of academic requirements, policies and procedures for as well as transfer opportunities for use in serving the student population
  • To work with specifically assigned cohorts and caseloads of students as well as the general population as required.
  • Effectively utilize de-escalation techniques as required.
  • Provide a range of high quality services to individual and small groups of students to assist them in gaining the necessary information, in developing personal skills and competencies, and in selecting the most appropriate course of action to attain their educational goals.

Advising & Counseling:

  • General understanding of the Satisfactory Academic Progress (SAP) policies and procedures in order to effectively assist students who are in violation of federal SAP guidelines.
  • Maintain a general understanding of the Satisfactory Academic Progress (SAP) policies and procedures in order to effectively assist students who are in violation of federal SAP guidelines.
  • Assist students in identifying semesters that triggered ineligibility and provide information to students about the Financial Aid Appeals processes and procedures; collect and forward the financial aid appeal package from student to the Financial Aid Appeal Committee.
  • Provide post-appeal services to students including additional academic advising and/or schedule adjustment based on denial or credit limitations imposed by conditional approval.
  • Participate in initial and ongoing financial aid training to stay abreast of federal financial aid regulations; participate in initial and ongoing training to interpret the Enrollment Services portal page.
  • Maintain confidential student records.

Teamwork/Collaboration Skills:

  • Maintain professional and effective relationships with students, faculty, administration and staff in order to assist students with the various aspects of registration, curriculum requirements, testing, challenge exams, career development and transfer.
  • Work collaboratively in a diverse, inclusive and student-centered environment, and with students of various learning styles, cultures, identities and life-experiences.


Technical Knowledge:

  • Support student information system (Banner) to obtain and track retention data.
  • Prepare various reports as directed.
  • Use various software products such as Signalvine, WebEx, Starfish and Linphone to enhance the advising process.
  • Other duties as required.


Minimum Requirements

  • Bachelor’s Degree, required.
  • At least three years of experience in an advising capacity, required.
  • Working knowledge of the principles, practices and techniques of academic advising and the ability to apply such principles, practices and techniques, required.


Competencies and Desired Qualifications
The most suitably qualified candidate will possess the following competencies:

  • Will have a thorough understanding of career, educational and personal counseling.
  • Will have excellent interpersonal and communication skills.
  • Will have experience serving similar populations.
  • Will possess a Master’s Degree in Counseling or Psychology.

Job Type: Full-time

*Please mention you saw this ad on AcademicJobs.*

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