Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

The Practice Manager works closely with the Operations Director, Nurse Director, Nurse Manager and Medical Director and practice staff at the satellite to ensure a quality based and patient centered workflow. In coordination with DFCI Leadership, she/he will ensure that all policies and procedures are being followed and are in compliance with all federal and state regulations. The Practice Manager will display a high degree of initiative and independent judgment.

PRIMARY DUTIES AND RESPONSIBILITIES:

Administration

• Oversees regular staff meetings by discipline, and full staff meetings quarterly; takes meeting minutes and follows-up on any action items.
• Works closely with the Managers in Billing, Operations, Finance and Clinical areas.
• Maintains BLS and ACLS certifications for practitioners. Schedules recertification classes as needed.
• Schedules and prepares for annual TCS inspections and OSHA training.
• Attends and participates in departmental and interdepartmental meetings and committees.
• Develops and implements a system to track areas of responsibility, follow-up and determine deadlines for multiple projects.
• Assumes administrative and operational functions; implements appropriate changes and system improvements.
• Oversees, prioritizes and delegates department workload.

Financial

• May discuss outstanding balances for bills and copayments with patients, works with the Billing Department to resolve patient billing issues.
• Manages and controls expenditures within department budget.
• Oversees inventory of office supplies, packing slips, invoices and statements to AP with description of use.
• Coordinates each physician’s inpatient billing. Researches insurance and demographics, DOS, and level of visit prior to submission to Billing Department for processing.
• Runs daily financial/visit reports.
• Works with Operations Director, to effectuate financial and analytical skills including ability to develop and monitor the Practice budget, reviews and addresses billing issues and statistics to ensure revenue maximization.

Daily Operations

• Oversees the daily operations of the practice.
• Ability to manage the day to day operations, assist to establish and maintain policies and procedures, monitoring statistics, managing patient flow and front desk operations.
• Identifies, researches, evaluates, and resolves complex administrative and operational issues.
• Assists physicians in any/ non-clinical functions as requested, which may include and not limited to: coordinating meetings, responding to internal and external inquiries, and setting up lectures and presentations, etc.
• Supervises the repair and maintenance of all computers, office equipment, and phones.
• Be responsible for calls 24/7 for building and fire alarms, server/IT issues, and telephone service interruptions.
• Works closely with clinic providers to develop and build provider scheduling templates.
• Develop and build all department templates (Phlebotomy, Infusion and Phlebotomy RN, Survivorship, 2^nd Opinion clinics).
• Update and maintain current infusion, phlebotomy and exam scheduling guidelines.
• Works with DFCI Privacy office to report and resolve any privacy concerns.
• Works with DFCI Patient and Family relations to resolve patient issues and address concerns.

Human Resources

• Oversees all scheduling staff
• Executes weekly departmental payroll and maintain accurate payroll records
• Maintains employee personnel files and records.
• Collaborates with HR on policies & procedures, leave administration, employee relations, corrective action process and recruiting.
• Coordinates space and infrastructure issues and ensures effective coordination of training programs.
• Designs, implements and assists in the orientation of new staff and on-going training of office staff in various computer software applications, as well as office policies and procedures.
• Knowledge of DFCI’s policies and procedures.
• Coordinates and distributes HR related paperwork and information to staff and providers in the office including but not limited to the DFCI’s flu program, Annual Education Update and policy changes.
• Cross trains and supervises staff and ensure that performance evaluations, payroll, employee changes and other HR transactions are completed in an accurate and timely manner.
• Ensure all staff are compliant with annual education requirements.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

MINIMUM JOB QUALIFICATIONS:

Bachelor’s degree in Health Care Administration or Management is required. A minimum of 3-5 years health care Practice Management experience is preferred along with previous supervisory experience and knowledge of administrative and supervisory principles and practices.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Skill in planning, analyzing, and coordinating activities and establishing priorities.
• Ability to provide support, direction and development to staff.
• Ability to   identify   issues/projects   and   initiate plans   to   address   forthrightness   and integrity.
• Willingness to mentor staff to resolve issues, respecting confidentiality and being discrete with any/all information given. Should lead by example.
• Must possess  excellent  computer  skills,  knowledge  of  Microsoft  Office,  Onco  EMR, Pulse Pro, Time Track and Expense Watch preferred.
• Working knowledge of medical terminology.
• Must possess knowledge  in all aspects  of  safety  and have  the  ability to  ensure  a  safe environment for staff and patients.
• Should possess a thorough knowledge of OSHA, HIPAA and all federal and state regulations regarding employment, affirmative action, drugs medical waste disposal and safety.
• Flexibility to handle multiple tasks and deadline pressures.
• Skills to work efficiently and effectively in all aspects of the positions.
• Ability to manage the day to day operations.