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Patient Services Assistant/Associate (Adult/Peds Specialties) Brighton Center for Specialty Care (Sign-On Bonus!)

Job Description


Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members. Duties include: receive/assist patients and families as well as providing check in and check out services to specialty care departments. Scheduling patients for appointments, tests and consults. Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments. Candidate should expect cross training on all office duties and be able to assume different roles as needed. All other duties as assigned.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings
  • Sign On Bonus! 


  • You will learn to schedule new and return patient visits.
  • You’ll work closely with Clinical Teams to provide an ideal patient experience.
  • In this opportunity, improving patient customer service will be your top priority.
  • Our Patient Service Assistants are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population. 
  • You’ll perform insurance verifications, update medical, financial and demographic information.
  • You may also instruct patients of necessary preparations prior to their visit or test as appropriate.

Required Qualifications*

  • High School diploma or GED.
  • This position requires excellent customer service skills.
  • Cheerful and energetic individual, motivated with a positive and professional attitude.
  • Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
  • Ability to multi-task and work in a high volume area is necessary.
  • Demonstrated effective verbal, written and information technology communication skills.
  • Must be very comfortable working with computers and have a general knowledge of office practices.
  • Requires flexibility in all aspects of work assignments.
  • Demonstrated excellent attendance and reliability are required.
  • Exceptional interpersonal skills.
  • Communicates effectively.
  • Demonstrates active listening.

Assistant level: 0-2 years of related experience. 

Associate level: 2-3 years of related experience.

Desired Qualifications*

  • Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
  • Clerical experience and medical terminology are helpful.
  • Experience working within a large, complex healthcare setting. 
  • Familiarity with Michigan Medicine's electronic health record setting. 
  • Knowledge of university policies & procedures.

Work Schedule

Monday through Friday, 7:00 AM – 7:00 PM. We are flexible in scheduling, and request that you are also flexible in working various shifts.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.

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