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Pediatric Program Manager - Quality & Patient Safety

Dana-Farber Cancer Institute

Job Description

Job ID:

450 Brookline Ave, Boston, MA 02215


Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk


The Program Manager for the Pediatric Hematology/Oncology Ambulatory Quality/Regulatory Compliance Program supports Division of Pediatric Hematology/Oncology to ensure the program has effective measures and initiatives to ensure high quality in our ambulatory clinic. The Program Manager will report to the Senior Manager, Quality & Operations and will serve as a resource for the various subject matter expert teams within Pediatric Hematology/Oncology.  The Program Manager will organize and lead policy review, manage and maintain Quality Assurance and Process Improvement (QAPI) projects, and ensure compliance with regulatory and accrediting agencies for the Jimmy Fund Clinic. The Program Manager will facilitate and lead meetings comprised of representatives from the Pediatric Department and Quality and Patient Safety stakeholders to create quality measures, prepare multiple annual program presentations, monitor trends, and develop action plans to achieve the highest quality practices. The Program Manager will be responsible for ongoing assessment and implementation of new standards from regulatory and accreditation agencies that include, but not limited to The Joint Commission, Department of Public Health, and Centers for Medicare and Medicaid Services. The Program Manager will also play critical role in maintaining internal quality program data that in the past has led us to meet US News and World Report requirements.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


  • Provide project management for a variety of pediatric-specific initiatives. The Program Manager identifies major phases, implementation steps, success metrics, timelines, resource needs, and potential obstacles for each project. Utilizes standard project management tools and summary documents to track and communicate status of projects.
  • Supports quality measures and improvement efforts in the Pediatric Hematology/Oncology department to ensure safe, effective, efficient, timely, and patient-centered care.
  • Prepare and lead meetings including the Quarterly Pediatric Quality Leadership Meeting, Quarterly Anesthesia Meeting, and Regulatory Meetings, develop action plans, and hold stakeholders accountable for application QAPI initiatives.
  • Effectively communicate quality related updates to the Pediatric Department through updates and/or presentations at various departmental meetings including the Pediatric Nursing Meetings, Pediatric Oncology Conference, Pediatric Clinic Meetings, and various Pediatric Leadership Meetings.
  • Assists leadership in identifying key projects that will provide the maximum benefit in improving quality, outcomes, and efficiency.
  • Manage improvement projects using best practices to implement change
  • Lead efforts to extract new data/reports specific to quality from various system databases.
  • Analyze and compile data into professional presentation and reporting formats.
  • Present project data, analyses, and updates to key stakeholder groups independently, as requested
  • Work with departmental leadership to maintain a constant state of inspection and survey readiness.
  • Lead policy and procedure review of pediatric policies.
  • Maintain pediatric quality program data for US News and World Report such as time to antibiotics, % patients vaccinated against influenza, overall survival rates, and CLABSI prevention.
  • Perform routine audits of records and observes workflows to ensure policy compliance.
  • Develop and refine project plans, success metrics, key stakeholders, timelines, resource needs, and potential obstacles for each project. Utilize standard project management tools and summary documents to track and communicate status of projects.
  • Perform all other related duties as required.


  • Bachelor's degree required; Master's degree in Healthcare Administration, Public Health, or Management preferred
  • Minimum 4 years’ experience in Healthcare Administration and/or Quality Measurement/Improvement, preferably in a related project/program management position
  • Experience with health information technology, especially electronic health records, and health care-related data
  • Demonstrated Project Management and/or Process Improvement skills and experience
  • Experience in managing quality improvement/process improvement projects
  • Excellent project management skills
  • Excellent organizational skills with a strong focus upon managing details
  • Exceptional written and oral communication abilities
  • Strong analytical and critical thinking skills
  • Ability to focus on multiple projects and re-establish priorities as necessary
  • Requires ability to work effectively with clinical, operational, and IT staff
  • Initiative and ability to be self-directed, while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness
  • Ability to effectively respond to time sensitive issues and meet deadlines
  • Ability to anticipate, quickly address and make correct decisions in a fast-paced, dynamic environment
  • Advanced Microsoft Visio, Excel and PowerPoint skills
  • Dashboard/metric development experience preferred
  • Electronic health record report development and secondary data use experience preferred

Experience working in a health care setting, especially related to oncology and/or palliative care, preferred

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law. 

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

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