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Enrollment Services Advisor

College of the Redwoods

Job Description


Enrollment Services Advisor



College of the Redwoods

Position Type

Enrollment and Financial Aid Services


Under the direction of the Director, Enrollment Services & Financial Aid, the Enrollment Services Advisor (ESA) assists students with completing the complex admissions, enrollment and financial aid processes. The ESA coordinates and organizes events, workshops, and campus activities to support student persistence and retention from application through graduation.

Essential Duties and Responsibilities
  • Assist in planning and implementing all phases of outreach.
  • Coordinate proactive outreach to students completing the admissions process.
  • Assist students with the technical and complex processes related to admissions and financial aid.
  • Advise and assist students in understanding the requirements for all enrollment services related processes including residency, financial aid applications and appeals.
  • Develop onboarding and retention related workshops and presentations.
  • Assist students with Financial Aid options who are at risk of being placed on Academic Probation and Dismissal and unsatisfactory SAP
  • Participate in high school recruitment and retention activities.
  • Make referrals to campus and community resources.
  • Collect data to identify areas of improvement in the application areas of admissions and financial aid.
  • Suggest programmatic and policy changes based off of research findings.
  • Contribute to the program review process and to the identification, analysis, and assessment of student learning outcomes.
  • Coordinate efforts related to applied but not enrolled campaigns.
  • Maintain up-to-date knowledge of the College’s and department’s regulations, policies, procedures and automated systems that guide or support the department.
  • Advises students/parents on enrollment services related matters.
  • Perform other related duties as assigned to meet the overall mission of the department.


Knowledge and Skills
  • Promote use and access of information for assessment and decisionmaking.
  • Strong interpersonal, oral and written communication skills.
  • Knowledge of complex principles and procedures of the Enrollment Services office.
  • Problem solving and analytical skills, and in-depth knowledge of the work flow requirements for the assigned area.
  • Understanding of student support services including, EOPS, counseling/advising, disabled student programs, transfer, career development/employment, testing, and tutoring.
  • Knowledge of proper English usage, grammar, spelling, and punctuation.
  • Must be highly skilled in using various standard office machines, including computers and word processing and spreadsheet applications.
  • Familiarity with presentation software
  • Knowledge of different learning styles and the implications of these styles when attempting to convey complex policy information to students.

Ability to:
  • Communicate effectively both orally and in writing.
  • Collaborate effectively with college departments and cross-functional teams.
  • Lead discussions and make presentations to large and small groups.
  • Demonstrate initiative, creativity, teamwork, conflict resolution/decision making skills.
  • Organize, retrieve, manage and present large amounts of informational details about college programs and processes.
  • Demonstrate sensitivity to the needs and concerns of a diverse college population.
  • Prioritize assignments and carry projects to completion.
  • Work well under pressure; learn quickly.
  • Maintain a flexible schedule with some evening and weekend shifts.
  • Utilize a variety of computer software, including college data systems and internet.

Physical Abilities
Requires ambulatory skills to retrieve work materials and files; to stand or sit at a counter for extended periods of time. Requires sufficient arm, hand, finger dexterity in order to operate keyboard, typewriter and other office equipment. Requires visual acuity to read words and numbers. Requires auditory ability to carry on conversations with individuals and small groups in person and over the phone.

Education and Experience
The position requires an Associate’s degree plus 2 years work experience in a
student services related field, preferably in a community college setting.
Additional relevant work experience may substitute for education. Additional
higher education may substitute for some experience.

Equal Employment Opportunity and Workplace Diversity
It is the policy of College of the Redwoods not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, or sexual orientation in its educational programs and its employment practices.
Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
College of the Redwoods values all members of our community and strives to create a diverse, nurturing, honest, and open environment. CR is committed to equal employment opportunity in its employment and encourages applications from underrepresented group members.

Licenses and Certificates
Valid driver’s license.

Full Time – 40/Hours/Week, 12 Months/Year, 2080 Hours/Year

Salary Grade

$63,481.60 Annual Salary (20-step salary range continues to a maximum of $111,384.00/Annually)

Human Resources

Contact Phone

Contact Email

Start Date
Posting Detail Information


Posting Number

Requisition Number

Job Open Date

Job Close Date

Open Until Filled

Special Instructions to Applicants

Quick Link for Posting

Conditions of Employment
Offers of employment are contingent upon the successful clearance of a criminal background check, pre-employment physical examination, freedom from tuberculosis, and proof of identity and eligibility to work in the United States prior to the first day of work. The District may select additional qualified candidates should unexpected vacancies or needs occur during the recruitment/selection process. When education is a requirement for the position, official academic transcripts from the accredited college/university will be required.

California School Employees Association is the exclusive bargaining representative for College of the Redwoods classified employees. Each employee hired into a classified position shall contribute to the administration of this contract by membership dues or service fees.

The salary range indicated is reflective of a 20-step salary schedule.

Medical, dental, and vision insurance is provided by the District for all full-time employees and their dependents.

Application Process
Required Materials

Apply online at https://employment.redwoods.edu/

You will need to attach the information below to complete the online application process. Attachments are accepted in .doc or .pdf file formats.

1. Letter of introduction expressing interest in and qualifications for this position

2. Professional resume

3. Transcripts of all college degrees and courses (unofficial is sufficient for application, official copies will be required of the successful candidate)

Incomplete application packets will not be forwarded for consideration by the screening committee.

*Please mention you saw this ad on AcademicJobs.*

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