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Patient Navigator

Dana-Farber Cancer Institute

Job Description

Patient Navigator

Job ID:

32001

Location:

450 Brookline Ave, Boston, MA 02215

Category:

Social Work

Employment Type:

Full time

Work Location:

PTL Remote: 2-3 days remote/wk

Overview

Dana-Farber Cancer Institute’s Cancer Care Equity Program (CCEP) is seeking a Patient Navigator to directly support patients within Gynecologic Oncology. Established in January 2012, CCEP aims to place Dana-Farber at the forefront of efforts to reduce disparities in cancer outcomes for historically marginalized groups locally, as well as become a national model for translating cancer equity research into interventions.

CCEP Patient Navigators proactively engage with adult patients from historically marginalized communities at point of cancer detection, eliminate barriers to timely diagnosis and treatment, and help navigate health care system complexities and logistics throughout the care continuum. Patient Navigators work closely with multidisciplinary clinical care teams to coordinate internal Dana-Farber supportive services and community-based resources to address the social determinants of health (SDoH) needs of patients.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals

Responsibilities

PRIMARY ROLE AND RESPONSIBILITES:

  • Work with CCEP’s cancer diagnostic outreach clinics at federally qualified health centers to facilitate new patient referrals to Dana-Farber’s treatment centers
  • Contact patients prior to their first Dana-Farber visit to welcome them to the Institute
  • Complete SDoH assessment to understand patients’ life context and barriers to care
  • Coach and prepare patients for their appointments and conversations with providers
  • Identify and connect patients to internal and external resources based on their individual needs
  • Escort patients during their onsite appointments and sit in on visits with providers and take notes as needed
  • Remind patients of appointments and follow-up if they do not come
  • Collaborate closely with Dana-Farber clinical care teams to coordinate care and services
  • Facilitate scheduling of Interpreter Services for patient communication
  • Work with Financial Counselors to address patient insurance barriers
  • Build relationships with community-based social service organizations
  • Identify system and/or organizational barriers to care and recommend strategies to improve/remove them
  • Participate in ongoing patient navigation process development and improvement initiatives
  • Present on patient navigation to internal and external stakeholders
  • Complete patient navigation competency trainings and professional development opportunities
  • Obtain Academy of Oncology Nurse & Patient Navigators’ Oncology Patient Navigator Certification

Qualifications

MINIMUM JOB QUALIFICATIONS:

  • High School Diploma/GED required; Bachelor’s degree in health or human services preferred
  • 3+ years of professional experience in health care or community outreach organizations
  • Experience working in hospital electronic medical record systems (Epic preferred)
  • Bilingual ability preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Commitment to cultural humility and cultural safety
  • Strong customer service and patient and family-centered orientation
  • Ability to work with adults of varying ages, learning styles, and backgrounds
  • Excellent written and verbal communication skills
  • Detailed record keeping and organization of work
  • Proactive approach to addressing patient issues
  • Ability to collaborate with multidisciplinary care teams and supportive services
  • Capacity to develop strategies to resolve complex patient issues
  • Knowledge of local health care systems and community resources
  • Ability to work independently as well as in groups

Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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