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Communication and Outreach Manager

Mount Olivet Rolling Acres

Job Description

Mount Olivet Rolling Acres – MORA – is a diverse and inclusive nonprofit has supported adults, seniors and children with developmental disabilities, behavioral health needs as well as age-related and chronic medical conditions for over 50 years in the Twin Cities metro.

An array of services: Adult Day Services, Contracted Case Management, Community Supports, over 30 Residential Homes, Respite, Therapeutic Recreation, Training for Guardians & Families, and a unique therapeutic Summer Camp for Youth with Autism. Our Metro Crisis Coordination Program (MCCP) offers a safety net of crucial and cost-effective services for adults and children.

Job Summary: The Communication and Outreach Manager is a key member of the senior leadership team, building messages, materials, and processes that engage internal and external audiences – employees, donors, volunteers, guardians, and community partners. Oversees Volunteer & Engagement Coordinator. Directs marketing, development, and public advocacy initiatives with staff, and contractors, in print and social/digital media. Translates strategic plan into core strategies and actions; creates routines for the organization and supports leaders and program staff to develop their abilities as effective communicators. Collaborates with Board of Directors and/or Board Committees including as an active member of the Board Development Committee.


Key Duties and Responsibilities:

Communications:

  • Leads efforts to translate strategic plan and other initiatives into communication strategies and actions
  • Partners with key departments and staff (HR, IT, Finance, Nursing/Res./Rec.) on internal & external communication
  • Ensures consistent messages and continually monitors core value messages to ensure connection and consistency within organization
  • Creates regularly scheduled communication formats (weekly Zoom calls, weekly emails, quarterly newsletter, etc.)
  • Creates and manages timelines, routines, and templates for communications to ensure cadence
  • Researches and executes communication processes and vehicles to make news/information accessible and engage staff at all levels
  • Continually tracks, measures, improves, and evaluates effectiveness of communication strategies and methods
  • Attends leadership meetings and key strategy/committee meetings to identify and implement communication needs for leaders to leverage time and ensure consistency of messages
  • Supports engagement processes to significantly improve participation rates and to build trust in the process
  • Facilitates and coaches within internal meetings as a guide for healthy workplace communication and clear next steps
  • Leads the organization’s Communication and Marketing Committee to bring employees from all departments together to identify communication needs and strategize execution

Marketing:

  • Oversees representation and consistency of MORA messages and brand in all materials to external audiences
  • Connects leaders from different service areas to strengthen whole organization messages/marketing
  • Coordinates creative contractors, volunteers, and interns on marketing materials
  • Collaborates to plan, write, and design for social media channels
  • Liaison with Board and Board Committees, active member of the Development Committee
  • Manages the Volunteer Coordinator work effort oversight and support of recruitment and marketing of volunteer opportunities

Basic Requirements:

  • Maintains confidentiality in accordance with HIPPA and MORA policies and procedures.
  • Requires the ability to work flexible hours (evening/weekend hours) to visit Homes or attend events during times when staff are present
  • Completes required annual trainings to be present with clients

Desirable Qualifications:

  • BA/BS in the communications field
  • Experience engaging staff in multi-location company through designing and implementing effective internal communications
  • Ability to create processes, train and coach others to build strong communication skills
  • Prior experience working within a nonprofit, human services organization
  • Ability to create and use videos to engage and communicate

Required Requirements:

  • Excellent verbal, written, and human communication skills
  • Excellent organization/project management skills
  • Experience with print and digital design (website, social media, newsletters, branding, etc.)
  • Prior leadership experience (2 years of supervisory experience) with proven track record of effectively communicating with direct reports and peers
  • Proven track record of achieving agreed upon results
  • Proven track record of building strong, trusting relationships at all staff levels
  • Ability to work independently with minimal instruction and make independent decisions when circumstances warrant such action.
  • Must pass Department of Human Services background check and maintain “qualified” status.
  • Must not be excluded from working in government health programs by the Office of Inspector General.
  • Demonstrates mastery of computer skills including PowerPoint, Word, Excel and Outlook.
  • Must have a current valid driver’s license and must have insurance as required by state law.
  • Must be fully vaccinated against COVID-19 or be granted a medical or religious exemption by Mount Olivet Rolling Acres.

Benefits: Full time employees receive a comprehensive and competitive benefit package, including:

  • Medical insurance with company sponsored health reimbursement account and health savings account
  • Dental insurance
  • Life insurance; employee, spouse and children’s coverage options
  • Long-term disability and short-term disability
  • Flexible spending; medical and dependent care
  • 403b retirement plans that match after 1 years of employment
  • Paid time off up to three weeks annually which increases after the first year of employment
  • Opportunity for usage of our private vacation property west of Duluth (McGregor, MN)
  • Awards for outstanding employee performance and promotion opportunities
  • Generous tuition reimbursement and scholarship opportunities!
  • Many opportunities for advancement. Mount Olivet Rolling Acres promotes from within

Cherishing the big-hearted heritage of our beginnings, we actively advocate for equity and inclusion for the individuals we serve and for our employees. Healthy. Happy. Human. Join us. MORAcares.org/careers/

Mount Olivet Rolling Acres is an Affirmative Action and Equal Opportunity Employer.

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Bachelor’s degree from an accredited college or university with a major in social work, psychology, special education, nursing, sociology, or a closely related field.
One year of experience with persons with developmental disabilities or a related condition; QDDP status, individuals with mental health or the aging population.

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