Job Description

Assistant Manager, Center for Student Success (FT), MFRE13690SS

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Works under the direction of the Manager, Student Services Support Center to assist in the management function of the Center for Student Success staff providing daily supervision, support, motivation and direction of the Student Services Specialists.

• Provides daily supervision, direction and training for Student Services Support staff to maximize service to students.
• Ensure that the Student services Specialists fully comply with regulations, standards and College policies, as well as fulfill the mission and vision of the department, meeting position success goals as they are set.
• Participate in the hiring, training and developing of employees.
• Assist the Manager of Student Services support in preparing and presenting employee reviews.
• Collaborate with the Manager of Student Services support when employee remediation action is when necessary.
• Demonstrate current, detailed, and accurate knowledge of college programs and accurately communicate procedures, policies and regulations to staff.
• Preparing caseload and productivity reports using College Software and Microsoft excel when requested by the Manager of Student Services Support.
• Collaborate effectively with the COD campus and College-wide programs in support of student success.
• Ensure a consistent standard of customer service.
• Troubleshooting student issues with success.
• Complete other duties as assigned by the Manager of Student Services Support accurately and efficiently.

Qualifications:

• Education
  • Bachelor's Degree required.
  • Master's Degree preferred.

• Experience
  • Three to five (3-5) years of experience in a student support position within higher education with proven leadership ability: coordinating projects or programs, giving direction, and providing guidance and support required.
  • Three to five (3-5) years of specific case management experience required. Supervisory experience preferred.
  • Critical thinker, organizational effectiveness, ability to work with details as well as understand the effects on the larger picture required.
  • Established customer services orientation and good organizational and planning skills required.
  • Must be self-motivated and possess the desire for self-development and must have the ability to work autonomously when required.
  • Strong computer skills and knowledge of software systems including Microsoft excel required.
  • Must have the ability to collaborate, communicate and resolve conflict effectively, to develop effective working relationships with faculty, administration, staff and students from diverse backgrounds and to utilize data to assess practices and effectiveness of programs.
  • Possess excellent verbal communication and the ability to convey important information clearly and effectively.
  • Knowledge of current and emergent practices in higher education, which facilitates student success required.
  • High-level interpersonal skills and professionalism, and proficiency in written and spoken English required.
  • Experience with data analytic software and Colleague/Ellucian and Starfish applications preferred.

• 
  PC (Microsoft Office Suite; mainframe systems-; Internet; business report software); multifunction copier, multifunction phones.
• Hours are variable as needed for meetings, supervision of/or attendance at events, duty and includes evenings and weekends, as well as overnight attendance at professional and student conferences.
• Meetings and programs may be held at sites other than the main campus.
• This position requires a background check and drug screen.

Pay Grade:
Managerial 6 Salary - Hiring Range: $64,000.00 - 68,000.00

Competitive starting salaries are dependent on education and experience. College of DuPage also offers a generous benefits plan.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

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