Serve as the first contact for faculty, staff and students who need technical assistance with passwords, computer systems, network infrastructure, data/network security and associated peripherals.

High School diploma or equivalent
Knowledge of Windows operating systems (PC and Server), Microsoft Office, computer network technology, and well-developed troubleshooting skills
Excellent public relations, good telephone communication skills, and interpersonal skills are a must.
The person in this position frequently communicates with others; must be able to exchange accurate information and maintain a professional demeanor
Customer-oriented and patient

Knowledge of computer systems, Active Directory, current security appliances and technology, network infrastructure, and associated peripherals.

Document, track, and monitor problems to ensure resolution in a timely manner
Provide a professional presence to end users when working to document and resolve issues
Provide first-level solutions to help desk calls and e-mails as skills and experience allow
Redirect unresolved issues to the next level of support personnel
Work with IT leadership and help desk manager to develop process and procedures to make the help desk an effective solution to efficiently resolve issues.
Other duties as assigned

Repetitive use of a keyboard at a workstation
Ability to operate telephones and computer work stations
Duties may require working early mornings , evening and weekends
Ability to sit and answer calls for extended hours.

All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

All documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application and resume.

If a specified closing date is not listed on the posting, there is a required minimum posting period of five business days.

In its efforts to promote nondiscrimination and as required by law, Midland College does not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, military status, genetic information, or on any other basis prohibited by law. Additionally, the College does not discriminate against an employee or applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminatory employment practice. Employment decisions will be made on the basis of each applicant’s job qualifications, experience, and abilities.