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Senior Program Support Assistant

Job Description

Operating Title

Senior Program Support Assistant

Long Classification Title

Senior Program Support Assistant

Campus Location



KSC Registrar's Office

Summary of Position

The Registrar’s Office at Keene State College invites applications for a Sr. Program Support Assistant to provide excellent customer service in support of the Registrar’s Office by serving as the key contact for assigned areas of responsibility (student record maintenance, oversight of all transcript management etc.) and by providing back-up and/or general support for other Registrar’s Office functions and administrative tasks. This is a full-time, year-round position with a starting salary range of $17.57-$19.57, per hour, complemented by a generous benefits package.

Acceptable minimum level of education

HS or equivalent

Acceptable minimum years of experience

5-7 years

Additional Job Information

Applicants should be prepared to upload the following documents when applying online:
  • Letter of application
  • Resume
  • Contact information for three references

Application Deadline: Review of applications to begin immediately and will continue until the position is filled or otherwise closed at the College’s discretion.

Posting Number


Other minimum qualifications

  • Associate degree and three years of related experience or combination of higher education and related experience equal to five years or high school graduation/equivalent and five years of related experience involving progressive responsible duties requiring discretion and independent judgement.
  • Demonstrated proficiency with computer applications including Word, Excel, Outlook, and relational databases.
  • Ability to maintain confidentiality of sensitive information.
  • Strong attention to detail and proven organizational skills.
  • Ability to work effectively as part of a team as well as independently, and to establish and maintain effective working relationships with students, staff, faculty.

Additional Preferred Qualifications

  • Bachelor’s degree
  • Experience with a student information system
  • Work experience in college or university environment

Additionally, the College has identified desirable qualifications that support our commitment to creating and maintaining a diverse campus community including the ability to speak a second language or to bring a multicultural perspective to the campus.

Salary Information

This is a full-time, year-round position with a starting salary range of $17.57-$19.57, complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. This position is part of the Keene State College Administrative Staff Association (KSCASA).

Quicklink for Posting


Percent Time Information (FTE)




EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire, and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please
visit:https://www.keene.edu, https://www.usnh.edu/ or https://www .ci.keene.nh.us.

Posting Date


Open Until Filled


Posting Open to Internal Candidates Only?


Interested Internal Candidates Exist?


Job Category

Hourly Staff (Non-Exempt)

Appointment Type


Drivers License and Physical Requirements. Please check all items that apply.

None applicable


Student record maintenance and oversight including student files (including advisor change requests)
Oversight of all transcript management including outgoing and incoming
Manage new student migration (“move to student”) for the Registrar’s Office
Review of non-course credit transfer for course equivalency including CLEP, AP, CTE, IB, and military.
Degree verifications
Registration change requests (full-section)
Name changes
Declaration of major form processing – office backup


Registrar function support including registration, drop-in activity from students, faculty, staff, parents, etc.
Athletic and honor society eligibility
Enrollment verifications and other miscellaneous forms


Department administrative tasks including back up for department email account and incoming phone calls, FERPA database, MROs, budget support, department ordering
Other duties as assigned

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