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Coordinator, Admissions Advising & Processing

Santa Fe College

Job Description

Job Details
Open
Coordinator, Admissions Advising & Processing
Full-time
Technical/Professional
Exempt
PT4
11/23/2022

Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States.  Santa Fe College is a comprehensive public college that offers a range of Bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs.  Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live.  

Compensation: Salary is $44,271.42. Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.

Consistent with the values and goals of Santa Fe College, the Office of Admissions helps students start on the path to success through recruitment, advising, processing, and orientation. The Office of Admissions is seeking a Coordinator for Admissions Advising & Processing to provide leadership to the Admissions Advising & Processing Team, a dynamic group of professionals whose work impacts every student who applies for admission to the College. The Admissions Advising & Processing functions include assisting students through the application process to initial registration, receiving and processing Admissions-related documents in compliance with relevant laws and college rules, and providing service excellence to students in the Office of Admissions and who connect with the office digitally or over the phone. 

The successful applicant will have excellent communication, organizational and interpersonal skills, be a proven leader who understands the complexities of the admissions process and has experience working with diverse teams across departments to improve processes.

  • Ensure high-quality admissions advisement is provided in the Office of Admissions, including providing and disseminating accurate and timely information regarding the process of applying to the College, including its limited access programs, and working through the various steps between application and registration.

  • In partnership with the Coordinator of Admissions for Recruitment & Orientation, use our Constituent Relationship Management tool (SalesForce) to follow-up strategically with applicants, including those who using admissions advising, to support their efforts to register for the first semester.

  • Manage the receipt and processing of all applications for admission to Santa Fe College, as well as all supporting documents, such as high school transcripts, test scores, residency documents, etc., and train the staff working in the SF Contact Center and the SF Educational Centers on these processes. 

  • Ensure that Admissions processing (including reviewing residency affidavits, tuition waivers & exemptions, and homeless student documentation) is performing efficiently and in compliance with College Rule, state statutes, Department of Education policy, and federal laws. 

  • Ensure that the college’s commitment to Service Excellence is exhibited in all areas of responsibility and especially at Office of Admissions Front Desk, an entry point for many new students.

  • Supervise and provide professional development for full and part-time professional and support staff

  • Develop and implement assessments for Admissions Advising & Processing, including collection and analysis of data to determine operational effectiveness and impact on student learning, and write annual reports in support of continuous improvement.

  • Manage Admissions Advising & Processing salary and current expense budget.

  • In collaboration with Information Technology Services and stakeholders across the college, maintain and regularly improve the SF Application for Admission and its related programming and reports.

  • Partner with campus partners, including the Advisement Center, the Contact Center, Financial Aid, UF @ SF Center, and the Office of the Registrar to resolve challenges and to constantly improve the student experience related to the admissions process.

  • Represent the Office of Admissions on several institutional committees.

  • In partnership with the Coordinator for Admissions Recruitment & Orientation, provide a warm and welcoming office that serves all who wish to enroll at SF.

  • Serve as back-up Designated School Official to support the International Student Services office.

  • Provide service excellence through courteous, informed, accessible and professional engagement.

  • Perform other duties as assigned.

Reports to: Associate Vice President, Student Affairs

Required:  A Bachelor’s degree with two (2) years of related work experience.  

Other:  A criminal background check will be conducted.

Preferred:  A Master’s degree in student affairs in higher education, public administration, counseling, or a related human services field. Two years supervisory or leadership experience.  Experience in community college enrollment management.  Experience with Salesforce or similar Constituent Relationship Management systems.  Experience in quality control and process improvement. Knowledge of legislation related to community college admissions, residency, and fee waivers/exemptions.

 

Knowledge, Skills and Abilities: 

  • Ability to work successfully in a multi-cultural environment.

  • Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.

  • Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

  • Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.

  • Customer Service – ability to respond promptly and courteously to all questions from prospective students and their families, demonstrating patience and persistence when helping applicants who are new to the college admissions process.

  • Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

  • Independent work - able to work independently with limited supervision and able to self-motivate.

  • Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader.  Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.

  • Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions

  • Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.

  • Results Orientation – proven ability to set and exceed established targets.

  • Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

  • Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

 

Application Process:  All applicants must submit a completed online SF Employment Application, a letter of intent, an up-to-date resume, as well as college transcripts to be considered for this position. College transcripts should be submitted to confirm academic qualifications. If you do not have college transcripts, you must submit a copy of your high school diploma or equivalent as unofficial transcripts. Official transcripts must be submitted prior to any employment offer when academic credentials are the basis for meeting minimum qualifications. Unofficial transcripts are only accepted for review purposes.

 
Letter of Intent, Resume/Curriculum Vitae, Unofficial Transcripts

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